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Over 3 mins to get hot water in kitchen - is this normal?

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Discuss Over 3 mins to get hot water in kitchen - is this normal? in the Plumbing Jobs | The Job-board area at PlumbersForums.net

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We have actually spent all our life savings renovating the house. That is why I feel so upset this has happened. I woke up feeling completely depressed today.

I don't even understand how this could have happened. I did my reference checks and visited two of their previous clients whose houses were much bigger than mine and their renovation more complicated and they couldn't praise the builder and team highly enough. Their other client I spoke with was an Architect and the renovation on his house won them a very prestigious award. They had new heating and hot water systems put in.

I actually feel cursed. Sorry just feel upset about the situation. I spoke with Mak yesterday and he said the only solution is to have a secondary return put in. I have no idea whether they would agree to it and I can't bear the thought of moving out again living out of boxes and seeing my house being smashed up when we have just moved back in. It was May 2015 when works started on the house.
 
ShaunCorbs said:
must be one bloody big house to have a sprinkler system fitted you sure you dont mean fire alarms?
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Please keep the thread on topic Shaun, we are now over 100 posts and nowhere further forward than post #1 for crying out loud.
 
rpm said:
Please keep the thread on topic Shaun, we are now over 100 posts and nowhere further forward than post #1 for crying out loud.
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you wont get any further until she gets a g3 eng out to check the system mate sorry to say
 
G3 means that they are qualified in working in domestic hot water in your instance the ability to work on and install invented hot water cylinders. One would hope that your plumber was otherwise you could have a bomb waiting to go off in your utility room. Not wanting to put the frighteners on but it's true. Most will have a card, often if they are gas safe then they will have it on their gas safe account
 
they should have a card with the words unvented cylinders
 
He has never given or shown me a card but I think he is gas safe registered because he made the connection for my gas cooker. I will look him up on the gas safe register and find out.
Thanks!
 
the hot water cylinder is on the ground floor in the utility room with the boiler.
 
LCV said:
the hot water cylinder is on the ground floor in the utility room with the boiler.
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any luck with finding out if hes qualified/ registered ? if you can find any info on him have a look in the boiler manufactures instructions (servicing/ commission) in the back hes details and gas safe no should be there if hes gas safe,

if not call gas safe out and ask them to have a look at the install
 
I only know the builder's team so electrician, plumber, carpenter, tiler etc on a first name basis. From the replies here I know he needs to provide me with paperwork for me to submit to building regs so he must have to put down his full details on that.

Also, does he need to provide me with a plan showing the layout of the pipework?
 
Hi Shaun - erm the back of the boiler manual is blank. Is this the paperwork that he is meant to provide me with? perhaps he forgot to do that or I need to ask him to complete it. Is it usually done as a matter of course after a completed install?
 
LCV said:
I only know the builder's team so electrician, plumber, carpenter, tiler etc on a first name basis. From the replies here I know he needs to provide me with paperwork for me to submit to building regs so he must have to put down his full details on that.

Also, does he need to provide me with a plan showing the layout of the pipework?
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no, but they may be marked on the builders plans (long shot),
 
LCV said:
Hi Shaun - erm the back of the boiler manual is blank. Is this the paperwork that he is meant to provide me with? perhaps he forgot to do that or I need to ask him to complete it. Is it usually done as a matter of course after a completed install?
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yes they need to be filled in i would say hes not gas safe registered and dont think hes g3 registered

next bet would be phone the builder up and ask him direct, you want to see your plumber/ boilers man gas card if he stalls thats a bad sign
 
Ah right. So if I get another plumber in to assess wouldn't it be very difficult for him to investigate?
 
You are never going to be exactly sure how to proceed with tackling your problem unless you get the opinion of a plumber who actually gets a look at the work. Post photos of the hot cylinder and its pipework etc.
Or you will have to pay a plumber to inspect as much as they can and give you a report. For that you would have to pay
 
LCV said:
Ah right. So if I get another plumber in to assess wouldn't it be very difficult for him to investigate?
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or even better phone gas safe up and ask for a free visit to check things over as things arnt sitting right
 
Isn't illegal to make gas connections if you are not gas safe registered. I can't e-mail the builder to ask this at this point because I am still waiting to hear from them about when they are going to come over to discuss my hot water issue.

The builder's company is registered with the reputable trade bodies, FMB and Build Assure, and is highly rated on Mybuilder site. Surely he wasn't use someone that is not gas safe registered, just wouldn't make sense for him to do that. But it is strange that he didn't complete the card at the back so I will ask for it to be done and check him out to be safe. I have two children that I need to protect.
 
LCV said:
Isn't illegal to make gas connections if you are not gas safe registered. I can't e-mail the builder to ask this at this point because I am still waiting to hear from them about when they are going to come over to discuss my hot water issue.

The builder's company is registered with the reputable trade bodies, FMB and Build Assure, and is highly rated on Mybuilder site. Surely he wasn't use someone that is not gas safe registered, just wouldn't make sense for him to do that. But it is strange that he didn't complete the card at the back so I will ask for it to be done and check him out to be safe. I have two children that I need to protect.
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you cant touch anything related to gas unless your gas safe, and the person who installed the cylinder needs to be g3 reg as well
 
So the cylinder is on ground floor
Isit the 4th floor that takes 3 mins for hot water to reach
 
The kitchen, loft and ground floor toilet take 3+minutes. The taps in the 1st and 2nd floor bathroom take about 2mins but the time is a lot shorter if for example I've washed up in the kitchen and then popped upstairs to use the toilet in the 1st floor bathroom.
 
Have you paid in full?
They might be holding the paperwork until then
 
I feel the same and my plumbing knowledge is zero. Something feels wrong.
The builder must feel the same too because he thought without the ring I would receive hot water in the loft in 20-40seconds and that's in the loft on the 4th floor.
 
I have 5% left to pay. This is paid 3 months later after all snagging is completed.
 
If it's a balanced cold then yes I can understand the 4th floor being very slow
But not the kitchen on ground floor as this should in principle be the quickest
 
Even if the boiler and cylinder is at the back of the house and the kitchen and toilet is at the front of the house?

As I mentioned before, when I had the boiler in the kitchen I waited about 40seconds to get hot water in the Utility room so I did expect when I moved the boiler into the Utility room the time would be the same or better because I thought my combi boiler wasn't very good.
 
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