Ideal warranty

[hammers4spanner]

What do you guys make of this from ideal engineer on warranty call back.

Fitted a Logic plus about 10 weeks ago and up until last week running fine no issues , then had a call from customer no hot water so went out had 20 minute nosey and can't see the LED flashing on flow sensor . Called ideal t waited ages on phone and week later they sent out an engineer .

Got a call from cust today who put me on to the engineer who said that the flue was running back to the boiler which caused rainwater to run in knocking out flow sensor .

Personally i reckon this is possible bull as the flue is on a minimal slant and when i looked at it myself it was bone dry.The amount of ideas i come across where the flue runs up at silly angles as well and never come across this.

Thinking that the engineer has repaired and passed the buck .

Thoughts please?

 

[gassafe]

Isn't the flue supposed to rise slightly or is the fall built in in the ideal...

A customer waiting a week for a call out is shocking... Long guarantee is only as good as the back up provided!!!

Sounds like a made up story to me to blame the installer rather than the product, could rainwater really get in & upset the flow semsor...?

 

[Barry98]

I'd of been straight on phone to rep if not out in 24 hours and the story sounds like something baxi would say

 

[hammers4spanner]

Thats what i thought , the internal is angled on the flue however the rise upwards on the flue i fitted is minimal.

My first thought blame installer rather than the product.

 

[Scott_D]

Have they cancelled the warranty?

 

[hammers4spanner]

No mate they repaired it and funnily they now have hot water.

 

[Scott_D]

I would give the rep a call

 

[Rickster123]

I would give the rep a call

So would I! There's freebies to be had here!

 

[Millsy 82]

A customer waiting a week for a call out is shocking... Long guarantee is only as good as the back up provided!!!

That is the reason I would touch ideal. They are not a good company to deal with.

 

[hammers4spanner]

Just found that out mate their back up is abysmal , loads are fitted round here and had a few now that are within warranty period and they have been carp with call backs.

 

[kay-jay]

I had one ideal engineer out on a warrnty.
He stole the head off a customers trv.

Told them hhe had to take it as the bypass rad wasnt the largest rad (even though the the actual bypass rad was 10percent of the system)
Muggins here had to swap out the rest of the valve for a lockshield for them to honour future warranty because he noted it on his paperwork.

He also insisted on a mini arrestor even though there was no water meter and the boiler couldnt have been further from the stoptap

 

[Phil]

Just a quick sentence here, on the subject of abysmal back up British ceramic tile import tiles softer than chalk and when they fail you are on your own.

Right carry on...

 

[Millsy 82]

Just found that out mate their back up is abysmal , loads are fitted round here and had a few now that are within warranty period and they have been carp with call backs.

Just getting a part can be a nightmare from them. I had to wait 6 weeks for a sump to come as they were out of stock. Nothing takes 6 weeks nowadays.

Also when the isars were out we were fitting them for a HA and our company was fitting 15 a week for them and we had a problem and they said 8 working days so we passed it over to the HA manager to deal with he said they refused to come out any quicker so they told them to do one and Worcester guaranteed same day warranty calls as they were fitting so many.

 

[cdodds2004]

this kind of service is why I would never fit them! Vaillant are getting just as bad for making up excuse's. If they don't want to honour the massive warranties they state then they shouldn't bother with them!

Ideal engineer told me last week that they have had no issues with the heat cells leaking down the condensate. Told him I must be the most unlucky service engineer ever as I have had 10 that I have called ideal for customers to get new heat cells fitted! we have a lot of new estates around my way full of ideals! they are barely any better than there previous attempt at a boiler (isar/icos)

People knock Worcester boilers but to be honest they have the best customer service for warranty bar non in the industry! the call it a guarantee not a warrantee.

 

[JAH HEATING]

I had a gas valve letting by on a vaillant brand new once, and they came out repaired it but made a song an dance over a flue that had minimal fall in it.

 

[Atouchofgas]

Had a sump crack on a logic heat 24, 2.5 yrs old and Ideal said sod off

 

[cdodds2004]

Again a quality company!

Had a sump crack on a logic heat 24, 2.5 yrs old and Ideal said sod off