Ideal warranty

[kay-jay]

I had one ideal engineer out on a warrnty.
He stole the head off a customers trv.

Told them hhe had to take it as the bypass rad wasnt the largest rad (even though the the actual bypass rad was 10percent of the system)
Muggins here had to swap out the rest of the valve for a lockshield for them to honour future warranty because he noted it on his paperwork.

He also insisted on a mini arrestor even though there was no water meter and the boiler couldnt have been further from the stoptap

 

[Phil]

Just a quick sentence here, on the subject of abysmal back up British ceramic tile import tiles softer than chalk and when they fail you are on your own.

Right carry on...

 

[Millsy 82]

Just found that out mate their back up is abysmal , loads are fitted round here and had a few now that are within warranty period and they have been carp with call backs.

Just getting a part can be a nightmare from them. I had to wait 6 weeks for a sump to come as they were out of stock. Nothing takes 6 weeks nowadays.

Also when the isars were out we were fitting them for a HA and our company was fitting 15 a week for them and we had a problem and they said 8 working days so we passed it over to the HA manager to deal with he said they refused to come out any quicker so they told them to do one and Worcester guaranteed same day warranty calls as they were fitting so many.

 

[cdodds2004]

this kind of service is why I would never fit them! Vaillant are getting just as bad for making up excuse's. If they don't want to honour the massive warranties they state then they shouldn't bother with them!

Ideal engineer told me last week that they have had no issues with the heat cells leaking down the condensate. Told him I must be the most unlucky service engineer ever as I have had 10 that I have called ideal for customers to get new heat cells fitted! we have a lot of new estates around my way full of ideals! they are barely any better than there previous attempt at a boiler (isar/icos)

People knock Worcester boilers but to be honest they have the best customer service for warranty bar non in the industry! the call it a guarantee not a warrantee.

 

[JAH HEATING]

I had a gas valve letting by on a vaillant brand new once, and they came out repaired it but made a song an dance over a flue that had minimal fall in it.

 

[Atouchofgas]

Had a sump crack on a logic heat 24, 2.5 yrs old and Ideal said sod off

 

[cdodds2004]

Again a quality company!

Had a sump crack on a logic heat 24, 2.5 yrs old and Ideal said sod off