Ideal warranty

[hammers4spanner]

What do you guys make of this from ideal engineer on warranty call back.

Fitted a Logic plus about 10 weeks ago and up until last week running fine no issues , then had a call from customer no hot water so went out had 20 minute nosey and can't see the LED flashing on flow sensor . Called ideal t waited ages on phone and week later they sent out an engineer .

Got a call from cust today who put me on to the engineer who said that the flue was running back to the boiler which caused rainwater to run in knocking out flow sensor .

Personally i reckon this is possible bull as the flue is on a minimal slant and when i looked at it myself it was bone dry.The amount of ideas i come across where the flue runs up at silly angles as well and never come across this.

Thinking that the engineer has repaired and passed the buck .

Thoughts please?

 

[gassafe]

Isn't the flue supposed to rise slightly or is the fall built in in the ideal...

A customer waiting a week for a call out is shocking... Long guarantee is only as good as the back up provided!!!

Sounds like a made up story to me to blame the installer rather than the product, could rainwater really get in & upset the flow semsor...?

 

[Barry98]

I'd of been straight on phone to rep if not out in 24 hours and the story sounds like something baxi would say

 

[hammers4spanner]

Thats what i thought , the internal is angled on the flue however the rise upwards on the flue i fitted is minimal.

My first thought blame installer rather than the product.

 

[Scott_D]

Have they cancelled the warranty?

 

[hammers4spanner]

No mate they repaired it and funnily they now have hot water.

 

[Scott_D]

I would give the rep a call

 

[Rickster123]

I would give the rep a call

So would I! There's freebies to be had here!

 

[Millsy 82]

A customer waiting a week for a call out is shocking... Long guarantee is only as good as the back up provided!!!

That is the reason I would touch ideal. They are not a good company to deal with.

 

[hammers4spanner]

Just found that out mate their back up is abysmal , loads are fitted round here and had a few now that are within warranty period and they have been carp with call backs.