Discuss 10 year warranty on Ravenheat in the Plumbing Jobs | The Job-board area at PlumbersForums.net
That wasn't really my point. If the boiler is £500 to buy, lets say it costs £100 (Could be more or less) to make and get to a retailer. If a new HEX is £50 to them as a spare, they've then got the costs maybe two engineers visits (one to diagnose, then a revisit to fit), the cost of the engineer and the running costs of the call centre etc. By the time you've finished you're probably into a minimum of a £200 repair. Get another call out to that boiler and you're nearly at a loss.
Thing is a lot of these smaller manufacturers dont use their own engineers they will use companies and pay them a fixed fee per breakdown and they will supply the parts. They also dont pay a huge amount I worked for a company years ago that did vokera and heatline some jobs they won on others they lost on if they had to go back to a breakdown they lost money. The smaller manufacturers also were very tight with parts and you had to send them back to be tested and if you installed 2 parts they argued every time. Where as the likes of Worcester just throw parts in if they suspect it could be that part.
Thing is a lot of these smaller manufacturers dont use their own engineers they will use companies and pay them a fixed fee per breakdown and they will supply the parts.
So do VaillantFerroli have their own engineers too.
Yes I know, just was more of the fact that Millsy was trying to make out the smaller manufactures outsource the engineers/repairs.So do Vaillant
Went to his training course recently and was quite impressed with his boiler. For such a low price, you get all brass components inside, copper tube to EV, stainless steel HEX, easy access, no sharp edges, easy to hang. I'd chose that over WB any time.Has John from ravenheat inspired you?
Reply to 10 year warranty on Ravenheat in the Plumbing Jobs | The Job-board area at PlumbersForums.net
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