Pump hoses can be bent?

[king of pipes]

How much money are we talking here ?? It shouldn't cost that much to improve on what you have , the usual route is phone call or email to give him the chance to correct the install provide proof of the fault you are claiming if you are ignored, put your complaint in writing is the next step again with a copy of the manufacturers instructions page the next course should be the small claims court route, personally I'd put it down to experience get it corrected send him the bill requesting a percentage back, I very much doubt you will be reimbursed the full amount but remain calm and polite at all times and you may have some success any monies you can recover will help. Regards kop

 

[Jurgenjay]

No, you can't claim on his insurance. Your contract is with the plumber. He gets to choose whether to pass your claim on to his insurers or deal with it himself.

If you win a small claims court action you get your costs back.

Some household insurance policies include legal advice and cover for legal costs. Check your policy.

Thanks for your explanation!
I was told before that I could claim the tradesman's insurance, it seems this is not the case now.

Thanks again for your advice!

 

[Jurgenjay]

How much money are we talking here ?? It shouldn't cost that much to improve on what you have , the usual route is phone call or email to give him the chance to correct the install provide proof of the fault you are claiming if you are ignored, put your complaint in writing is the next step again with a copy of the manufacturers instructions page the next course should be the small claims court route, personally I'd put it down to experience get it corrected send him the bill requesting a percentage back, I very much doubt you will be reimbursed the full amount but remain calm and polite at all times and you may have some success any monies you can recover will help. Regards kop

Thank you very much! Very helpful!

 

[Charles C Tesch]

As you were advise by salamander the flexible connections need to be straight as they are there is a possibility of restriction of the water and collapse of the pipe . Kop

I also join with you. Keep your connection straight to avoid future issues that could affect your water quality or cause pipe damage.

 

[Jurgenjay]

I also join with you. Keep your connection straight to avoid future issues that could affect your water quality or cause pipe damage.

Thank you! Got it!

 

[Ric2013]

HE could claim on his insurance if being sued, but unlikely that it will cover this. My broker explained it to me like this:

If you are installing [a shower pump] and you do a bad job of it, the insurance doesn't cover. You can't insure for bad work. On the other hand, if, in the process of installing, you drop it on the customer's foot and they end up off work, or a water connection you are removing turns out to be full of water and you flood the house, that's what you're insured for.

 

[Jurgenjay]

HE could claim on his insurance if being sued, but unlikely that it will cover this. My broker explained it to me like this:

If you are installing [a shower pump] and you do a bad job of it, the insurance doesn't cover. You can't insure for bad work. On the other hand, if, in the process of installing, you drop it on the customer's foot and they end up off work, or a water connection you are removing turns out to be full of water and you flood the house, that's what you're insured for.

Thank you very much!

Your broker's explanation does sound the normal case in terms of insurance is about.

It seems that if a tradesman does a bad job and being irresponsible, the only way to get it right is to take him to court---but this needs proof and take time and effort, therefore lots of household customers will just take it as it is... sad story and reality!

 

[king of pipes]

Insurance is a necessary evil I recently renewed my public liability often installers insure themselves as plumbing and heating engineers thinking it covers them for the work they carry out It doesn't, until I put all my insurance policies in the hands of a broker , I found out I wasn't covered for all the work I carry out , typically bathroom installations we need to add other trades to our insurance - minor building works , tiling, painting decorating, electrical work , floor laying and list every type of work we do , Hot work , working at height in lofts in consealed spaces to be covered and also anything we carry in our vehicles which could be dangerous . My understanding is if we carry out work and that work then fails and causes damage to your property or yourselves then there's blame so your entitled to make a claim, that work could be poor as yours or be the perfect installation, but a component fails and leaks causing damage it's not untill there's damage can a claim be made.
You cannot make a claim for poor workmanship unfortunately until it fails and causes damage Regards kop

 

[Jurgenjay]

Insurance is a necessary evil I recently renewed my public liability often installers insure themselves as plumbing and heating engineers thinking it covers them for the work they carry out It doesn't, until I put all my insurance policies in the hands of a broker , I found out I wasn't covered for all the work I carry out , typically bathroom installations we need to add other trades to our insurance - minor building works , tiling, painting decorating, electrical work , floor laying and list every type of work we do , Hot work , working at height in lofts in consealed spaces to be covered and also anything we carry in our vehicles which could be dangerous . My understanding is if we carry out work and that work then fails and causes damage to your property or yourselves then there's blame so your entitled to make a claim, that work could be poor as yours or be the perfect installation, but a component fails and leaks causing damage it's not untill there's damage can a claim be made.
You cannot make a claim for poor workmanship unfortunately until it fails and causes damage Regards kop

Thank you for the explanation! I can understand the difference.

All you said is from a plumber/gas engineer side if they can claim insurance, right?

So from customer side, if customer wants to get the damage-caused cost back, they have to take the tradesman to court so the tradesman then can see if they can claim insurance, right?
As earlier reply said, household customers cannot claim tradesman's insurance, they can only sue them so the tradesman will see if they claim insurance.

My above understanding is right?

 

[Chuck]

So from customer side, if customer wants to get the damage-caused cost back, they have to take the tradesman to court so the tradesman then can see if they can claim insurance, right?

That's one option. The other is to claim under your own house insurance and your insurers will attempt to recover their costs from the tradesman.

All the advice in this thread is for the typical case. You need to check your own insurance and the terms and conditions attached to the contract you have with the plumber and probably consult a lawyer to be absolutely sure what applies in your own specific circumstances.

You need to check the credentials and experience of any plumber you employ. It is not a regulated profession so there are some cowboys. Best to go with a local firm that's been in business for a significant time and employs properly trained people. You want their reputation to be "quite expensive, careful work, excellent result" not "lowest quote, fast work, corners cut"

Also, unless you have a lot of time on your hands, it's not worth kicking up a fuss for work that's only going to cost a couple of hundred quid to have put right by someone competent. Write it off to experience and be careful to check the reputation of anyone who you use in future.