Pump hoses can be bent?

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Pump hoses can be bent?

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Jurgenjay

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Hi,

I just had a shower pump installed, but the manufactory Salamander Pumps Technical Advisor said :"The silver anti vibration hoses are bent 90 degrees. These are to be straight as per manufactory installation guide. For this reason, as how it has been installed it will not validate the warranty."

I checked with the installer who said: the hoses are flexible, it can be bent, it's no problem.

I don't know which one is correct, please would you check the photos of the pump and confirm if it is OK?

Thanks in advance!
 

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Jurgenjay said:
They may not ready it but the anti vibration connections should not be bent & be straight, a qualified plumber should know it?
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A reputable plumber will read the MI’s before installing a product. Different manufacturers require different things to work properly and not to void any warranty. Yes the plumber should have read the paperwork.
 
SJB060685 said:
A reputable plumber will read the MI’s before installing a product. Different manufacturers require different things to work properly and not to void any warranty. Yes the plumber should have read the paperwork.
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Thank you!
Unfortunately he did not. And when I asked him to rectify it he is asking me to pay for it....
 
He’s your typical bloke. Refuses to read instructions and thinks they know best.
The hoses are not installed correctly. Not only will they cause a restriction in flow but they will also likely cause the pump to vibrate. The copper pipe that the hoses connect to are not clipped or secured properly either. This will likely cause even more vibration.
Explain this to the installer and give him a chance to rectify at no additional cost. If he refuses to then you will have to hire someone else to make right and bill the original installer for the money paid to rectify it.
 
SJB060685 said:
He’s your typical bloke. Refuses to read instructions and thinks they know best.
The hoses are not installed correctly. Not only will they cause a restriction in flow but they will also likely cause the pump to vibrate. The copper pipe that the hoses connect to are not clipped or secured properly either. This will likely cause even more vibration.
Explain this to the installer and give him a chance to rectify at no additional cost. If he refuses to then you will have to hire someone else to make right and bill the original installer for the money paid to rectify it.
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Thank you again! You are talking in the reasonable way!
But he is even asking money for rectifying the mistake, he would not accept the bill that I find someone else for sure!
 
As Chuck has pointed out above he will have no choice if approached properly and politely.
He’s carried out work that is not to an acceptable standard or compliant for the manufacturers warranty. You have to give him a chance to come back and make right. If he refuses to then take the legal route.
Looking at the quality of the install and the fact that he says it’s fine I highly doubt he gets much work and if faced with the possibility of a court case he might sort his act out.
We all make mistakes, I made a lot at college when starting out but he has to be given a reasonable chance. This is now more of a legal matter rather than a plumbing one and I’m not familiar with small claims etc thankfully.
 
SJB060685 said:
As Chuck has pointed out above he will have no choice if approached properly and politely.
He’s carried out work that is not to an acceptable standard or compliant for the manufacturers warranty. You have to give him a chance to come back and make right. If he refuses to then take the legal route.
Looking at the quality of the install and the fact that he says it’s fine I highly doubt he gets much work and if faced with the possibility of a court case he might sort his act out.
We all make mistakes, I made a lot at college when starting out but he has to be given a reasonable chance. This is now more of a legal matter rather than a plumbing one and I’m not familiar with small claims etc thankfully.
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I did give him a chance by asking him to rectify the mistake, but he said the manufactory lied because they don't want to do warranty....
And he insists on extra money to go back to put those hoses straight up.

This kind of people being polite to them is not useful as they don't care right or wrong, what they care is money only.
 
Jurgenjay said:
I did give him a chance by asking him to rectify the mistake, but he said the manufactory lied because they don't want to do warranty....
And he insists on extra money to go back to put those hoses straight up.

This kind of people being polite to them is not useful as they don't care right or wrong, what they care is money only.
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Put it in writing with a copy of the manufacturers installation instructions. Just state you are formally giving him chance to correct his work prior to employing a third party to correct the works and will then pursue through the relevant channels for recovery of costs to rectify and costs involved in pursuing the money.
 
SimonG said:
Put it in writing with a copy of the manufacturers installation instructions. Just state you are formally giving him chance to correct his work prior to employing a third party to correct the works and will then pursue through the relevant channels for recovery of costs to rectify and costs involved in pursuing the money.
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Thanks Simon!
If he insists on money to go back, then I will have to find someone else.
But to purse the money that I have to pay someone to rectify the work, can I claim his insurance? Or I will have to go to court?
Will claiming the insurance be easier?
 
Jurgenjay said:
can I claim his insurance? Or I will have to go to court?
Will claiming the insurance be easier?
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No, you can't claim on his insurance. Your contract is with the plumber. He gets to choose whether to pass your claim on to his insurers or deal with it himself.

If you win a small claims court action you get your costs back.

Some household insurance policies include legal advice and cover for legal costs. Check your policy.
 
How much money are we talking here ?? It shouldn't cost that much to improve on what you have , the usual route is phone call or email to give him the chance to correct the install provide proof of the fault you are claiming if you are ignored, put your complaint in writing is the next step again with a copy of the manufacturers instructions page the next course should be the small claims court route, personally I'd put it down to experience get it corrected send him the bill requesting a percentage back, I very much doubt you will be reimbursed the full amount but remain calm and polite at all times and you may have some success any monies you can recover will help. Regards kop
 
Chuck said:
No, you can't claim on his insurance. Your contract is with the plumber. He gets to choose whether to pass your claim on to his insurers or deal with it himself.

If you win a small claims court action you get your costs back.

Some household insurance policies include legal advice and cover for legal costs. Check your policy.
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Thanks for your explanation!
I was told before that I could claim the tradesman's insurance, it seems this is not the case now.

Thanks again for your advice!
 
king of pipes said:
How much money are we talking here ?? It shouldn't cost that much to improve on what you have , the usual route is phone call or email to give him the chance to correct the install provide proof of the fault you are claiming if you are ignored, put your complaint in writing is the next step again with a copy of the manufacturers instructions page the next course should be the small claims court route, personally I'd put it down to experience get it corrected send him the bill requesting a percentage back, I very much doubt you will be reimbursed the full amount but remain calm and polite at all times and you may have some success any monies you can recover will help. Regards kop
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Thank you very much! Very helpful!
 
HE could claim on his insurance if being sued, but unlikely that it will cover this. My broker explained it to me like this:

If you are installing [a shower pump] and you do a bad job of it, the insurance doesn't cover. You can't insure for bad work. On the other hand, if, in the process of installing, you drop it on the customer's foot and they end up off work, or a water connection you are removing turns out to be full of water and you flood the house, that's what you're insured for.
 
Ric2013 said:
HE could claim on his insurance if being sued, but unlikely that it will cover this. My broker explained it to me like this:

If you are installing [a shower pump] and you do a bad job of it, the insurance doesn't cover. You can't insure for bad work. On the other hand, if, in the process of installing, you drop it on the customer's foot and they end up off work, or a water connection you are removing turns out to be full of water and you flood the house, that's what you're insured for.
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Thank you very much!

Your broker's explanation does sound the normal case in terms of insurance is about.

It seems that if a tradesman does a bad job and being irresponsible, the only way to get it right is to take him to court---but this needs proof and take time and effort, therefore lots of household customers will just take it as it is... sad story and reality!
 
Insurance is a necessary evil I recently renewed my public liability often installers insure themselves as plumbing and heating engineers thinking it covers them for the work they carry out It doesn't, until I put all my insurance policies in the hands of a broker , I found out I wasn't covered for all the work I carry out , typically bathroom installations we need to add other trades to our insurance - minor building works , tiling, painting decorating, electrical work , floor laying and list every type of work we do , Hot work , working at height in lofts in consealed spaces to be covered and also anything we carry in our vehicles which could be dangerous . My understanding is if we carry out work and that work then fails and causes damage to your property or yourselves then there's blame so your entitled to make a claim, that work could be poor as yours or be the perfect installation, but a component fails and leaks causing damage it's not untill there's damage can a claim be made.
You cannot make a claim for poor workmanship unfortunately until it fails and causes damage Regards kop
 
king of pipes said:
Insurance is a necessary evil I recently renewed my public liability often installers insure themselves as plumbing and heating engineers thinking it covers them for the work they carry out It doesn't, until I put all my insurance policies in the hands of a broker , I found out I wasn't covered for all the work I carry out , typically bathroom installations we need to add other trades to our insurance - minor building works , tiling, painting decorating, electrical work , floor laying and list every type of work we do , Hot work , working at height in lofts in consealed spaces to be covered and also anything we carry in our vehicles which could be dangerous . My understanding is if we carry out work and that work then fails and causes damage to your property or yourselves then there's blame so your entitled to make a claim, that work could be poor as yours or be the perfect installation, but a component fails and leaks causing damage it's not untill there's damage can a claim be made.
You cannot make a claim for poor workmanship unfortunately until it fails and causes damage Regards kop
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Thank you for the explanation! I can understand the difference.

All you said is from a plumber/gas engineer side if they can claim insurance, right?

So from customer side, if customer wants to get the damage-caused cost back, they have to take the tradesman to court so the tradesman then can see if they can claim insurance, right?
As earlier reply said, household customers cannot claim tradesman's insurance, they can only sue them so the tradesman will see if they claim insurance.

My above understanding is right?
 
Jurgenjay said:
So from customer side, if customer wants to get the damage-caused cost back, they have to take the tradesman to court so the tradesman then can see if they can claim insurance, right?
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That's one option. The other is to claim under your own house insurance and your insurers will attempt to recover their costs from the tradesman.

All the advice in this thread is for the typical case. You need to check your own insurance and the terms and conditions attached to the contract you have with the plumber and probably consult a lawyer to be absolutely sure what applies in your own specific circumstances.

You need to check the credentials and experience of any plumber you employ. It is not a regulated profession so there are some cowboys. Best to go with a local firm that's been in business for a significant time and employs properly trained people. You want their reputation to be "quite expensive, careful work, excellent result" not "lowest quote, fast work, corners cut"

Also, unless you have a lot of time on your hands, it's not worth kicking up a fuss for work that's only going to cost a couple of hundred quid to have put right by someone competent. Write it off to experience and be careful to check the reputation of anyone who you use in future.
 
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