B
BigBear
Hi, I wonder if anyone can help. One of my family members has his own plumbing business and recently installed a boiler for a customer. While he was doing so, the customer asked if he could replace the shower. He did so the same day, while he was there, and did an excellent job. However, the customer has refused to pay for the shower. She is saying she thought the shower was included in the price she paid for the boiler. This is nonsense. This was never the case and was made clear. Having spoken to the Office of Fair Trading, we're told the customer needed to sign a piece of paper to agree to the work being done as per new legislation that had recently come into force. Is this right? The job was done in good faith and this is a lot of money to lose. I wonder if anyone has any advice. Going to a solicitor/court might be throwing good money after bad unless we were sure we would win.
Any help appreciated. Thanks in advance.
Any help appreciated. Thanks in advance.