stitched up

[hammers4spanner]

proper stitched up yesterday/today by the scumbags at telford cylinders

fitted a thermal store last week which about 5 am following morning seem to spring a temporary leak dumping about 20 litres water to the flat downstairs.

after checking my pipework and install following day my end seemed rock solid and i also had telephone convo with them admitting that their cylinders have had previous faults

sooooooooo their rep and insurance assesor turned up at premises yesterday and promptly and queitly stitched me up .

totally turned the cust against me by saying their product works properly and i havnt filled benchmark out properly ,,,,,,,,,,,,,,by using wrong colour pen and cant read my writing ,,,,WTF!!!!!!

so courtesy of these 'BANKERS' i have had to contact my P.I company

when i phoned the manager today they were quite blunt that apparently the product they sell never has faults ( turn around from earlier admission)

they where also quoting big fish vs little fish tactics at me etc etc

stay away from this company guys shocking outfit proper shower of she it

 

[Barry98]

cant stand bullies

 

[hammers4spanner]

dont recommend dealing with them shocking outfit no back up more like back stab

 

[Resolute]

Hopefully your insurance co won't just accept it but will chase them?!

 

[Nostrum]

How did thy stitch you mate, is it to do with this leak from insulation?

did they say he install is incorrect in any way?

What at have they said to the customer to turn them against you?

 

[hammers4spanner]

They came down from telford yesterday to inspect what had happened and said the usual amount of water from the insulation is not alot (ok fair enough)

i then asked so why was it in fault condition on the automatic overflow cut off (refused side stepped that question)

The two things they picked up on was benchmark was neat enough and not appropriate ink !!!!!!1

also the live .neutral,earth was wired by me an un qualified sparks !!!!!

Does those two points cause leaks ??

very much sounds like i was slatted by them to cust who phoned this morning quite unhappy and demanded my P.I details

i also spoke to some tit at telford who was quoting alsorts of BRIT STANDARDS and pointing blame firmly away from them although still refusd to answer the automatic overflow issue which now looks to have been an issue

 

[Nostrum]

What colour was the ink!?!

Not familiar with this automatic overflow cut off, what's it do?

have you phoned your insurance company and explained?

whete are they saying the water has come from?

 

[hammers4spanner]

blue ink but not biro

its an inline sensor on cold main to cylinder with lecky supply which cuts off water to cylinder in times it may overflow

problem i have the cust is now getting pee'd off with any action or lack of it

i cant find where water come from nor can they but base of cylinder was soaking

 

[Chalked]

Was it your your leak or a manufacturer leak?

 

[hammers4spanner]

when i went there early a.m i couldnt find anything leaking my pipework was tip top order

however the cylinder was in fault mode and water all over floor and poured into downstairs flat

the cylinder was full and working for about 15 hours or so before something went piung

 

[Chalked]

when i went there early a.m i couldnt find anything leaking my pipework was tip top order

however the cylinder was in fault mode and water all over floor and poured into downstairs flat

the cylinder was full and working for about 15 hours or so before something went piung

their fault then!

 

[Leo21]

Your PI company will chase them big time .

 

[Nostrum]

Have you adjusted anything, sounds like you need it to do it again!

 

[Ermintrude]

Oldest trick in the book. You should be asking for the professional qualifications of the two inspectors. Unless they are qualified to a grater degree than you or equal , or have relevant and current qualifications required for installation how are they at liberty to comment? Bit like when a DIY enthusiast tells u what u have done is wrong. I would in writing demand a copy of their report accompanied by their qualifications and certificates!

 

[hammers4spanner]

liking your thinking there buddy email shall be sent

 

[Leo21]

Oldest trick in the book. You should be asking for the professional qualifications of the two inspectors. Unless they are qualified to a grater degree than you or equal , or have relevant and current qualifications required for installation how are they at liberty to comment? Bit like when a DIY enthusiast tells u what u have done is wrong. I would in writing demand a copy of their report accompanied by their qualifications and certificates!

Wow, you have hidden depths we didn't know we're there!

 

[Ermintrude]

I've been the rapist before! It's not nice when your ripping some contractor a 700k new asshole and they ask for your qualifications !

 

[hammers4spanner]

in situations like this can i go back to my insurance co and ask them to chase telford up on their reports etc etc?

 

[Leo21]

in situations like this can i go back to my insurance co and ask them to chase telford up on their reports etc etc?

But doesn't that count against you as a claim, raising your premiums?

 

[hammers4spanner]

no idea

i should have been there when assesors turned up i knew they prob would have tried to move blame away

i have had to contact my insurance co as its been a week now and something needed to be done for old lady in downstairs flat

 

[Ermintrude]

Insurance co will settle rather than argue...? It's cheaper and the claims people are half wits !

 

[peteheat]

Telfords have a blank cheque left with one of their main suppliers in Ireland to replace any of their cylinders that are leaking or with the insulation coming off them.

They are not saints and certainly not the best cylinder manufacturers in the UK.

 

[Ray Stafford]

i should have been there when assesors turned up i knew they prob would have tried to move blame away

This ^^^^

I don't care how busy you are, or how inconvenient it is, YOU HAVE TO BE THERE. The person not on site gets the blame. Always. I guarantee it.

 

[Ermintrude]

This ^^^^

I don't care how busy you are, or how inconvenient it is, YOU HAVE TO BE THERE. The person not on site gets the blame. Always. I guarantee it.

Normally supplier!

 

[diamondgas]

Sometimes shyte happens eh? Greed will always come around and bite the perpetrator on the butt however!! Hence your grievance here, H4S, and bad publicity that'll turn many who frequent here off Telfords and their products!! Not that they'll give a toss TBH! *SIGH*

Take it as far as you can regards the blame being weighed on the appropriate shoulders...! However don't loose any sleep over it! That's what insurance is for eh?

 

[EPH]

I had 2 Gledhills leak from the seam where the hot water outlet joins the cylinder.

They swore blind they'd never had trouble in the past with this and the assessor nearly cried laughing when I told him that, he'd seen loads.

Defo blame anyone who's not there.

 

[Ray Stafford]

Insurance co will settle rather than argue...? It's cheaper and the claims people are half wits !

Sad but true.

 

[hammers4spanner]

Had the loss adjuster phone me up regarding this today acting on behalf of my insurance company asking me all the details from my perspective .

interesting chat as told him whole incident and he is not convinced that its my fault and is asking questions of where is telfords incident report to me also what level of expertease was the telford inspector

is he a qualified mechanical engineer or practising plumber lol

also is happy to pick apart the installer manual

can see this one getting messy !!

 

[Barry98]

good . i hate companies like this taht think they can bully the little man. They need us to sell there products or the buggered id ring them and give them a link here saying look what all my mates in the uk think of you

 

[buckley plumb]

company I worked fitted 30 telford cylinders and they all vibrated they recommended putting manual bypass from cylinder flow to rtn

 

[Destroyer2813]

Good to hear of your insurance standing up to them and wanting to take em on instead of just settling