Potentially being taken to court. What should I do?

[Scott_D]

Is it a pressurised or open vent system?
Copper pipe or plastic?

 

[armyash]

It all seems genuine that I have caused this. I don't know how it's taken so long to show, I don't know why they have not told me sooner.

They have said "you've caused the leak, you have to pay"

If they had told me about it, I would have sorted it on a day off so it would have cost me my time and minimal materials. If she was adamant she didn't want me in the house, I could have arranged for repairs to be done.

I don't see how they are allowed to have someone else do the work and bill me for it.

I'm going to speak to trading standards tomorrow then get as much info from the customer as possible. I'll try and avoid going to court but I'm not being bullied in to handing over £300 just like that.

I'm not happy with the way she has gone about things.

 

[armyash]

It's a combi. Copper pipe.

I'll post a picture.

 

[armyash]

How could I have checked for pipes?

Am I supposed to check for pipes before every screw on every job?

 

[armyash]

Here is a picture sent of the repair.

 

[ShaunCorbs]

Is that a hole in the centre pipe / left one ?

 

[rpm]

I see the screw hole in the pan is the side fitting type, I`ve seen pieces of wood (3 x 3 x 5" long) stuck to tile`s before now replacing the L brackets.

 

[Scott_D]

Very unlucky to have hit it.
I'm not sure how you could have checked or known there would be a pipe there.

 

[armyash]

Is that a hole in the centre pipe / left one ?

It does look like it. I haven't asked about that other pipe yet.

I have text and asked for a copy of the invoice and contact details for the company who did the repairs, I'm going to ask how I could have checked for pipes. just hope the guy isn't the type to start talking down to me.

I'm also going to get the details of the pan and see if it says the pan should be fixed down in the MIs. I'm assuming it will as there is fixing points.

rpm that's a good tip, bit late for this job but will save it happening again.

I'm not a difficult person by any means, probably too easy going if anything. I bend over backwards to help people. I regularly work all hours night and day to get people out of a fix. Even if legally I don't have to pay, I'd be willing to give them £100 as a goodwill gesture as I feel bad about it but she hasn't had the decency to call. Its been pretty much a case of pay up or we'll see you in court.

 

[Harvest Fields]

It's a combi. Copper pipe.

I'll post a picture.

No way that has just happend the pressure on the combi would have been dropping every day.

 

[rpm]

No way that has just happend the pressure on the combi would have been dropping every day.

From day 1

 

[Old Account]

View attachment 33659[/QUOTE]

No way that has just happend the pressure on the combi would have been dropping every day.

not just everyday, it would have dropped in hours. Also too, the previous engineer said the pipes have been there since the house was built it’s a pure lie, the solder joints look very new and freshly done. Was the pipework actually covered? Cannot really see the pipe cover. The previous installer must have been out there everyday and filled the system. Highly unlikely that she trusted him for so long that they didn’t f.... up the system. Usually that would be the first guy who would be pushed away. She would have called other engineers to find out where the actual leak is. I know it for certain because I just have the same issue with a customer who had a building team in to refurbish the whole house. They even have changed the boiler weeks after due to the leak issue. The leak kept on going even after installing a new boiler so called out leakbuster and they couldn’t find the leak. The leak is surely in the groundfloor like the one you have. The is been going on for months now.

All I want to say is that she would have been ringing everyday different engineers to find the leak because the boiler would go in lockout wouldn’t it. So, my first question would bm))je who found the leak, how long did it take them to determine where ipthe leak was located. Only the initial installer would have known that there are pipes below the pan ... so perhaps they had a leaky joint and just used a screw to blame so one else’s !???? That’s what people do just not to be the cause but someone else’s. Look at the pipes they are new though...

Trust each and everyone on here - you are right and you do not need to be afraid.

 

[armyash]

I think the newly soldered pipe in the picture is the repair that has been made.

Nothing confirmed yet.

I have received a text from the customers partner confirming he will send over the requested info.

I just want to be clear that it does look like I have caused this when fixing the pan down, I'm not disputing that. Accidents happen.

Its the way its been sprung on me I have an issue with.

 

[ShaunCorbs]

also any chance of a pic of the pipe that was split / drilled etc

 

[Harvest Fields]

also any chance of a pic of the pipe that was split / drilled etc

I would want to also see as above.