Potentially being taken to court. What should I do?

[Scott_D]

Is it a pressurised or open vent system?
Copper pipe or plastic?

 

[armyash]

It all seems genuine that I have caused this. I don't know how it's taken so long to show, I don't know why they have not told me sooner.

They have said "you've caused the leak, you have to pay"

If they had told me about it, I would have sorted it on a day off so it would have cost me my time and minimal materials. If she was adamant she didn't want me in the house, I could have arranged for repairs to be done.

I don't see how they are allowed to have someone else do the work and bill me for it.

I'm going to speak to trading standards tomorrow then get as much info from the customer as possible. I'll try and avoid going to court but I'm not being bullied in to handing over £300 just like that.

I'm not happy with the way she has gone about things.

 

[armyash]

It's a combi. Copper pipe.

I'll post a picture.

 

[armyash]

How could I have checked for pipes?

Am I supposed to check for pipes before every screw on every job?

 

[armyash]

Here is a picture sent of the repair.

 

[ShaunCorbs]

Is that a hole in the centre pipe / left one ?

 

[rpm]

I see the screw hole in the pan is the side fitting type, I`ve seen pieces of wood (3 x 3 x 5" long) stuck to tile`s before now replacing the L brackets.

 

[Scott_D]

Very unlucky to have hit it.
I'm not sure how you could have checked or known there would be a pipe there.

 

[armyash]

Is that a hole in the centre pipe / left one ?

It does look like it. I haven't asked about that other pipe yet.

I have text and asked for a copy of the invoice and contact details for the company who did the repairs, I'm going to ask how I could have checked for pipes. just hope the guy isn't the type to start talking down to me.

I'm also going to get the details of the pan and see if it says the pan should be fixed down in the MIs. I'm assuming it will as there is fixing points.

rpm that's a good tip, bit late for this job but will save it happening again.

I'm not a difficult person by any means, probably too easy going if anything. I bend over backwards to help people. I regularly work all hours night and day to get people out of a fix. Even if legally I don't have to pay, I'd be willing to give them £100 as a goodwill gesture as I feel bad about it but she hasn't had the decency to call. Its been pretty much a case of pay up or we'll see you in court.

 

[Harvest Fields]

It's a combi. Copper pipe.

I'll post a picture.

No way that has just happend the pressure on the combi would have been dropping every day.