Potentially being taken to court. What should I do?

[rpm]

No way that has just happend the pressure on the combi would have been dropping every day.

From day 1

 

[Old Account]

View attachment 33659[/QUOTE]

No way that has just happend the pressure on the combi would have been dropping every day.

not just everyday, it would have dropped in hours. Also too, the previous engineer said the pipes have been there since the house was built it’s a pure lie, the solder joints look very new and freshly done. Was the pipework actually covered? Cannot really see the pipe cover. The previous installer must have been out there everyday and filled the system. Highly unlikely that she trusted him for so long that they didn’t f.... up the system. Usually that would be the first guy who would be pushed away. She would have called other engineers to find out where the actual leak is. I know it for certain because I just have the same issue with a customer who had a building team in to refurbish the whole house. They even have changed the boiler weeks after due to the leak issue. The leak kept on going even after installing a new boiler so called out leakbuster and they couldn’t find the leak. The leak is surely in the groundfloor like the one you have. The is been going on for months now.

All I want to say is that she would have been ringing everyday different engineers to find the leak because the boiler would go in lockout wouldn’t it. So, my first question would bm))je who found the leak, how long did it take them to determine where ipthe leak was located. Only the initial installer would have known that there are pipes below the pan ... so perhaps they had a leaky joint and just used a screw to blame so one else’s !???? That’s what people do just not to be the cause but someone else’s. Look at the pipes they are new though...

Trust each and everyone on here - you are right and you do not need to be afraid.

 

[armyash]

I think the newly soldered pipe in the picture is the repair that has been made.

Nothing confirmed yet.

I have received a text from the customers partner confirming he will send over the requested info.

I just want to be clear that it does look like I have caused this when fixing the pan down, I'm not disputing that. Accidents happen.

Its the way its been sprung on me I have an issue with.

 

[ShaunCorbs]

also any chance of a pic of the pipe that was split / drilled etc

 

[Harvest Fields]

also any chance of a pic of the pipe that was split / drilled etc

I would want to also see as above.

 

[armyash]

That is all they have sent me, as well as a short video clip which doesn't clarify anything apart from a leak, nothing is visible.

 

[rpm]

also any chance of a pic of the pipe that was split / drilled etc

I would want to also see as above.

Very slim chance I`d say.

 

[Old Account]

I think the newly soldered pipe in the picture is the repair that has been made.

Nothing confirmed yet.

I have received a text from the customers partner confirming he will send over the requested info.

I just want to be clear that it does look like I have caused this when fixing the pan down, I'm not disputing that. Accidents happen.

Its the way its been sprung on me I have an issue with.

Alright can happen noth8ng wrong with that. But how comes after 2 months coming back to you ? Who repaired it? Same old engineer ? Highly unlikely unless he knew where to look for as this shouldn’t be installed like this. As above you need some evidence pictures with puncture pipework

 

[Welder]

Right. Let's get some things straight ArmyAsh.

Are you in the habit of working for free? I suspect you are not a registered charity either. Do you have x-ray vision? I suspect not. Are you a shyster? I know not.

Why the questions? YOU sir are NOT to blame here. You may well have drilled the hole, but you did so unwittingly, you did so having assessed the installation and risk using your considerable experience. At NO POINT did you even consider that there might be a pipe under a pan as that is poor installation practice and simply too ridiculous to even consider. To have even considered that one would also have to have considered the potential of being hit by a meteorite whilst balancing on the rim of the pot playing Snakes and Ladders. It is impossible to prepare for imbecilic installs so one has to assume things are done correctly.

The point of this is that it is NOT reasonable for you to pay a bean towards this never mind for all of it.

NORMAL behaviour in this type of instance is for the customer to call you immediately something occurs. As already indicated, the boiler would have stopped almost immediately it was drilled through because of loss of pressure. Once pressurised, any attendant boiler man would have seen it drop like a stone almost immediately. This would have rung alarm bells. She would have to have had a string of visits over a long period of time all of which should be evidenced. At some point the penny would have dropped and teh link made back to you.

In addition, the grout of the tiles over the puncture would have been discoloured due to damp compared to the rest of the room. Why did she not notice? Why did she not call you back when it was discovered where you were working?

Look, you have to deal with this as you see fit. However, having been bent over and survived I can tell you, not advise you, that you are being taken the Sod out of due to your nature.

She has NO legal recourse. She seemingly has NO evidence. You however do have the law on your side as well as potential expert witnesses with many many years of experience (me) willing to stand in front of a court, tell the truth and question her unreasonable behaviour, her crass attempt to illegally extort money from you and her threat to defame your character and business if you didn't pay up based on nothing more than her whim and misplaced indignation. Fact is, she should have put this through her insurers. They should then pursue the original installers and you'd be in the good books for highlighting an issue in her home she needed bringing to her attention.

 

[Old Account]

Right. Let's get some things straight ArmyAsh.

Are you in the habit of working for free? I suspect you are not a registered charity either. Do you have x-ray vision? I suspect not. Are you a shyster? I know not.

Why the questions? YOU sir are NOT to blame here. You may well have drilled the hole, but you did so unwittingly, you did so having assessed the installation and risk using your considerable experience. At NO POINT did you even consider that there might be a pipe under a pan as that is poor installation practice and simply too ridiculous to even consider. To have even considered that one would also have to have considered the potential of being hit by a meteorite whilst balancing on the rim of the pot playing Snakes and Ladders. It is impossible to prepare for imbecilic installs so one has to assume things are done correctly.

The point of this is that it is NOT reasonable for you to pay a bean towards this never mind for all of it.

NORMAL behaviour in this type of instance is for the customer to call you immediately something occurs. As already indicated, the boiler would have stopped almost immediately it was drilled through because of loss of pressure. Once pressurised, any attendant boiler man would have seen it drop like a stone almost immediately. This would have rung alarm bells. She would have to have had a string of visits over a long period of time all of which should be evidenced. At some point the penny would have dropped and teh link made back to you.

In addition, the grout of the tiles over the puncture would have been discoloured due to damp compared to the rest of the room. Why did she not notice? Why did she not call you back when it was discovered where you were working?

Look, you have to deal with this as you see fit. However, having been bent over and survived I can tell you, not advise you, that you are being taken the **** out of due to your nature.

She has NO legal recourse. She seemingly has NO evidence. You however do have the law on your side as well as potential expert witnesses with many many years of experience (me) willing to stand in front of a court, tell the truth and question her unreasonable behaviour, her crass attempt to illegally extort money from you and her threat to defame your character and business if you didn't pay up based on nothing more than her whim and misplaced indignation. Fact is, she should have put this through her insurers. They should then pursue the original installers and you'd be in the good books for highlighting an issue in her home she needed bringing to her attention.

Pretty much what I tried to say. Obviously my English is t that great but common 2months pressure drops? 2months always the same Installer back in the house ? You would give him a chance perhaps 2 but then you would look for another engineer because the trust will perish. Then another engineer who would tell you there is a leak on your heating system. He would have inspected it but couldn’t find it because it is in the ground so no physical evidence of a leak. I would even say you are unable to see the leak as it’s going down and not won’t leave any trace. So however, I guess everyone here has given you the best ideas and solution what to do. Just keep us updated that would be great