Another brilliant customer

[Stanios]

Just got this through the email.
She called up and told me the towel rail isnt right because the pipes are " bent out of shape and look wrong"
This is after Ive told her two times the pipes will come from boxin into the towel rail, pipe holes were there for like a week
Probably my last bathroom project for a while..

 

[hammers4spanner]

Personally give that one a swerve , he maybe o.k but from experience i would be going in at BG prices

 

[Stanios]

Personally give that one a swerve , he maybe o.k but from experience i would be going in at BG prices

That's my gut feeling too.

 

[Stanios]

He is currently "weighing up his options" after I've added a plume management kit installation charge aka troublesome customer charge

 

[Masood]

That's my gut feeling too.

I'd either be walking away from that one or writing up a watertight schedule of works with every last detail and making him sign it. He sounds like the type to interfere at every turn, and never be happy...

 

[woodsy]

One to walk away from as big trouble likely to be ahead unless you like a challenge

 

[mfgs]

I would walk away from it too. Suppose it depends how badly you need the work?

 

[Stanios]

I would walk away from it too. Suppose it depends how badly you need the work?

Not badly enough. Hopefully he will go with someone else.

 

[Masood]

Not badly enough. Hopefully he will go with someone else.

Price it at a level that you'd be happy even with his "help" and "advice", then you've nothing to lose!

 

[mfgs]

Price it at a level that you'd be happy even with his "help" and "advice", then you've nothing to lose!

I don't know. I have recently finished a bathroom for the worlds worst customer. If I was offered to chance to take that job on again now and earn 1k a day, I would still turn it down.

 

[Stanios]

I don't know. I have recently finished a bathroom for the worlds worst customer. If I was offered to chance to take that job on again now and earn 1k a day, I would still turn it down.

That bad was it?

 

[mfgs]

That bad was it?

Oh yes, absolute nightmare from start to finish. Nearly all caused by a crazy customer who was caused me a ridiculous amount of stress. Other trades who I used have refused to go back to the job because it was that bad!

It was only in Purley, want me to pass your number on? They need a new plumber as I wont ever be going back haha

 

[rpm]

Talking to a decorator mate in the pub tonight ......

Customer has been on the phone to the office 3 times complaining about paint here, paint there etc the thing is he hasn`t even started in that room yet!

 

[Phil]

Oh yes, absolute nightmare from start to finish. Nearly all caused by a crazy customer who was caused me a ridiculous amount of stress. Other trades who I used have refused to go back to the job because it was that bad!

It was only in Purley, want me to pass your number on? They need a new plumber as I wont ever be going back haha

Do tell...what stress was caused mfgs?

 

[Masood]

Talking to a decorator mate in the pub tonight ......

Customer has been on the phone to the office 3 times complaining about paint here, paint there etc the thing is he hasn`t even started in that room yet!

Flipping chancers! I had the woman of the house asking if a stain on her kitchen ceiling was water spilled from my pipework. I had to point out that my work area was the other end of the bathroom, about 4 metres from the very old and faded stain... Luckily her husband is a very decent bloke indeed. He just rolled his eyes and laughed.

 

[Stanios]

Thats it ive had enough.. She doesn't want to pay for her toilet being moved because "it was only moved circa 10cm"
Her shower waste was blocked which I only found out after the tray been laid down, I unblocked it and now she doesnt want to pay for that either.

Seriously you guys who do bathrooms must have murdered at least several of your customers