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customer

In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction or exchange for money or some other valuable consideration.

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  1. S

    How to deal with non-paying customer

    NSFW - How to deal with non-paying customer
  2. Riley

    Customer wants options on upgrade

    Evening all, I have a customer that is looking to upgrade their current system. Typically I gave them a wealth of installation options last time but they didn’t think they’d change too much. 5 years down the line now they find themselves with an old old boiler that is in need of upgrade and a...
  3. N

    ANY TIPS FOR NEW LTD BUSINESS? BUILDING CUSTOMER BASE ETC.

    Hi all, I have recently set myself up as a Ltd business. I was wondering if any of the experienced guys would be willing to share any tips to help me build my business? (such as websites/apps etc for finding new leads for example) I have been using boilerguide and local heroes but wondered if...
  4. moonlight

    New customer called about a Potterton flamingo making popping sound

    I have had a call from a customer to say her boiler is making a popping sound and it turns out, she has not been able to hear it but her friend said its being doing it for a while. I was sent a video of the boiler, showing the flame through the window. Main flame looks good but it looks like the...
  5. Minster

    Customer Expectations and “Know It All’s”

    This is probably just to vent but I wonder if anyone else is experiencing customers accepting quotes, having the work done and then refusing to pay despite being satisfied with the work. It‘s happened to us four times in as many weeks now and the “excuse” is they have costed the materials...
  6. B

    Carpet damage - customer pulling a fast one but are us tradeppl over a barrel?

    Well, this is a new one on me. Has anyone got any thoughts on the following? I completed a bathroom job and invoiced for the last portion of labour earlier this week. They had expressed how delighted they were with the finished article and that it was a lovely job. Fast forward to a my first...
  7. P

    Worried customer.. please help

    advice please... would you use screws in a tanked wet room to fix batten to wall to tile ? help appreciated please, I don’t want problems when it’s all tiled!
  8. centralheatking

    James Anderson of Depher (Disabled & Elderly Plumbing and Heating Emergency Repair) Doesn't Charge Customer

    Thus fella operating in Burnley has set up a not for profit business is crowd fund backed and carries out work for vulnerable people so he gets paid but the needy individual does not. What a great idea. centralheatking
  9. Ryooo

    Leak in customer house.

    Hi what's the best advice in dealing with a leak in a customers house? 1. Stripped out bathroom suite, installed 1st fix shower pipes in stud wall. 2. Turned water on, cheeked all joints. 3. Show customer completed works. Happy with job and paid me 4. Get a phone call 3 days later saying...
  10. M

    Being a loyal customer

    Just recently I've double checked some prices to screwfix only reason is I didnt know baxi did a 600 heat only and when I checked I found they were £50+vat cheaper than plumbase. I went in to plumbase and they matched it. I've just priced a 624 system and vertical flue extensions etc and...
  11. A

    Customer has removed tray etc and wants tiled floor no tray

    Hi, been to look at this job, customer has removed the tray, screen and tiles and now wants a tiled floor instead of a tray and a pivot door fitted. Wall tiles not a problem. Not the sort of thing I have done but between me and another guy also a plumber have been asked to quote it. They want...
  12. I

    Bad customer services, lying about delivery

    hi all, Has anyone else had issues with a company called aquabliss? Ordered a shower tray from them, arrived a week late and was wrong size. Their customer service people lied about delivery dates and times etc and have finally told me they are sending a replacement, the same size as the...
  13. Scott_D

    When the customer says

    when the customer says I have OCD I will hang the radiators. She then calls to say it is ready for the rads to be connected and get the heat on
  14. AMGasServices

    Would you show up to this customer.

    Hi please see image attached. And advise would you attend if it was your customer?
  15. A

    Customer running all pipework. Wants me to fit boiler in loft and connect up.

    Hi everyone, Been asked to look at a job, the customer and his dad have already ripped out the cylinder and 90% of the old pipework and rads. They will be doing everything minus the gas pipework and fitting the boiler. They have asked me to do it, they are decent guys to work for. They are not...
  16. A

    Email from customer following quote. Wants breakdown

    Hi Received the following email this morning, she's an ex work mate of my partner (so probably expecting the work for peanuts). The work she wants doing is an existing ensuite shower room - renew tray and enclosure and fit wall panels, renew toilet, currently a low level with cistern boxed in...
  17. S

    Advice please - customer complaint

    Hi all, Wife (and unofficial admin) of a plumber here, I'd appreciate some thoughts on this situation please. Last week a builder asked my husband to change a rad in the dining room at a job he was working on. Nothing complex. All done easily. 2 days later he gets a call from the builder to...
  18. W

    Customer trying to claim against me

    Back in November 2016 I fitted a bathroom suite for a couple then four months later they messaged me to say there was a damp patch on the kitchen ceiling under the bathroom, but stated that it was discovered that it was an old leak, nothing to do with the bathroom I fitted. A month later I...
  19. R

    Customer claiming against you after 6 years!

    I did a job in augest 2012 and last week received a letter in the post off there solicitor saying I was liable for a compression fitting leaking and causing some damage in augest 2018! The company I had then stopped trading in March 2015 as I went limited. Does anyone know where I stand etc?
  20. M

    Advice - customer, not plumber

    Hi guys, New here but just wanted to crowd source some thoughts on my current home heating issues. We completely renovated 18 months ago and put in a new boiler and megaflow system - the system was power flushed when it was installed. The way the house is plumbed, it's a hot water priority...
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