Does anyone know how to fix this ?

[southcoastboile]

I went to a job the other day, customer said that they weren't getting any cold water to the shower.

I took the bottom knob that adjusts the temprature of the water off and span the spindle using a pair of grips, cold setting clockwise. I found that the spindle would just keep spinning round and the temprature woul not change so I assume the spindle is no longer connected to whatever it shoul be inside?

Does anyone know if there is there a fix, or does the unit need replacing.

Thanks

 

[GQuigley67]

a new cartridge should do the job, do you know the manufacturer and model ?

 

[kay-jay]

did it get any hotter when you turned it manually with grips?

i had a similar issue with a tap that wouldn't turn off. stuck a bit of ptfe round the splines and jammed the head back on. hey presto it gripped and works to this day!

 

[southcoastboile]

did it get any hotter when you turned it manually with grips?

i had a similar issue with a tap that wouldn't turn off. stuck a bit of ptfe round the splines and jammed the head back on. hey presto it gripped and works to this day!

no its efinitly not that, made no difference when turning with grips.

 

[southcoastboile]

a new cartridge should do the job, do you know the manufacturer and model ?

Ok thanks, there was no information on the shower an the customer didn't know either. The bath that was fitted a villaroy and boch and it looks like an upmarket bathroom so the same manufacturer may have made the shower as well.

 

[kay-jay]

if you can't turn it manually then its a new cartridge. if you can't identify it try sending the pics to ??? i think its shower doctor.

 

[southcoastboile]

if you can't turn it manually then its a new cartridge. if you can't identify it try sending the pics to ??? i think its shower doctor.

Thanks kj, I could turn it manualy but it would just spin and spin.

 

[GQuigley67]

are you in a hard water area ?

 

[pobsdad]

Remove the cartridge and take some pics,then send them to a couple of manufacturers with a note saying "Is this one of yours?"A lot will reply that they're not ours,but it belongs to so and so,and we do a direct replacement.Sometimes works.

 

[Resolute]

Is it pumped? I had a similar issue with a shower once and it turned out to be an air lock on the hot impeller.

 

[southcoastboile]

yes its a hard water area, not pumped, just tank fed. I dont think its an airlock, all other taps are fine, and water is constant out the shower. think it needs a new cartridge which will hopefully spin out and the new one will go in its place, by cartridge I took it as meaning you will get the whole brass bit that is shown in picture 2?

I am pretty sure the makers are villaroy and boch, I looked on there website and they sell lots of similar looking showers but none the same as this one. I sent them an email but have had no reply.