Baxi Duo-tec fitting issue

[AWheating]

Just a heads up to anybody fitting a Baxi Duo-Tec boiler. I have fitted about 6 in last two weeks and have found that the paper template that comes with the boiler does not have the correct flue position height marked on it when installing the standard (not telescopic) flue kit.

This may be a transition of flue kits or old templates? who knows but please be aware and double check the measurements from the top of the boiler to the center of your elbow before you drill your core hole and get very angry like i me when it turns out to be 30mm to low.

 

[Barry98]

i noticed this last week , the jig also doesnt fit the old baxi`s as i found out to my expense

 

[AWheating]

an engineer i work along side phoned baxi and asked why it was wrong, they said "we will call you back". That was over a week ago. Customer service = zero.

 

[Barry98]

i agree with cutomer service i phoned yesterday at 09:50 they were going to phone me back in 5 minutes. i also spoke to my rep 3 times guess what time they phoned backgo on i dare you in fact if you get within 5 minutes ill give you bottle of spirits for christmas on me

 

[dancinplumba]

they havent yet ?????

 

[Barry98]

CLOSE dancinplumb , but which one the rep or cs ?

 

[dancinplumba]

cs ??????

 

[AWheating]

5.15 pm?

 

[Barry98]

two guesses boyr n girls one for CS on for the rep . i am serious too when a say a bottle of your choice. standard size.not 8 gallon 15 ltr

 

[Billy Bob Bob]

why are you all ringing custard services by pass those muppets and ring the trade helpline