Unvented Cylinder Kingspan Albion Ultrasteel

[Sue hughes]

Hi can anyone help? I called an Engineer as there was water discharging through the tundish of my heating system, he diagnosed ‘cold water compilation valve failed’ then said I had to call a plumber as it was nothing to do with the system and was a plumbing issue. Surely this is all to do with the heating system and requires a G3 engineer?

 

[Scott_D]

Who did you call first?
The manufacturer or someone you have a maintenance plan with?

 

[Riley]

You are correct anything to do with the safety discharge and component parts needs to be worked on by a G3 engineer

 

[Sue hughes]

Who did you call first?
The manufacturer or someone you have a maintenance plan with?

I called my maintenance plan engineer he said it’s a mains water problem

 

[Riley]

He’s wrong

 

[townfanjon]

As above ...
Somebody on here maybe able to help , where are you Sue ?

 

[Aire]

The heating system is not the same as the hot water system, you are correct in needing a g3 qualified plumber but the hot water system may not be covered by your maintenance plan.

 

[Sue hughes]

I called my maintenance plan engineer he said it’s a mains water problem

Thanks Riley

 

[Sue hughes]

As above .
Somebody on here maybe able to help , where are you Sue ?

I’m here, new to this so still navigating my way around

 

[townfanjon]

I’m here, new to this so still navigating my way around

Lol , location !!