Unvented Cylinder Kingspan Albion Ultrasteel

[Aire]

I’ve checked and heating and hot water are covered

In that case I don't know what the engineer was taking about. As Riley said, he was wrong. Call your maintenance provider back, complain and ask for a different engineer.

 

[Sue hughes]

In that case I don't know what the engineer was taking about. As Riley said, he was wrong. Call your maintenance provider back, complain and ask for a different engineer.

Thanks Guys you’ve all been really helpful

 

[Tim S]

If you are covered for hot water and heating call your provider and tell them to send a G3 qualified engineer. If the system has been correctly installed then water discharging through the tundish indicates a fault/failure of one or more safety components. A G3 qualified engineer should have no difficulty identifying and rectifying the problem

 

[Sue hughes]

Thanks Tim much appreciated. They were meant to come back today but surprise surprise no one came! Guess that’s British Gas for you.

 

[Warmiger]

Hi I’m a senior engineer for the company you mentioned.

Just make the call or on the internet and list it as unvented.
We have many competent g3 engineers and I’m one of them.

Please note some of the service plans through insurance companies do not cover this type of system and then the job becomes chargeable.

If you have homecare cover direct with bg and you are covered you will have no issues getting this resolved.

Hope this helps