Potentially being taken to court. What should I do?

[rpm]

No probs.

Also I have my call to TS recorded. I haven't heard any thing back from the customer today.

I have a new call recorder app and it works perfectly, once the call has ended I can send a copy of the recording to my email. If I hear from the customer again or if I decide to write to them I will make it clear that all communication is being recorded/logged.

Sounds useful Ash, which app is it?
I agree with you doing it properly with the fixings by the way.

 

[armyash]

They have said they want 300, the total cost for repairs is more I believe from what they have said but I don't know thr final figure. I don't know if it's more than one firm involved or exactly what they are paying for.

 

[armyash]

Sounds useful Ash, which app is it?
I agree with you doing it properly with the fixings by the way.

Its called 'call recorder'

You may get ads on your phone from downloading it but there looks to be a few apps that do the same thing.

This came top of the search results and no problems so far.

 

[ShaunCorbs]

Fyi you need to inform the customer your recording there phone call

 

[armyash]

Fyi you need to inform the customer your recording there phone call

I will do that. I haven't recorded any calls with them yet but will make them aware that all communication will be recorded.

 

[rpm]

tbh, I`m thinking of the answer machine calls where the customers speak at 100mph and I struggle to get their name and address.
What is it with some people speaking to a machine for gawd sake!

 

[ShaunCorbs]

tbh, I`m thinking of the answer machine calls where the customers speak at 100mph and I struggle to get their name and address.
What is it with some people speaking to a machine for gawd sake!

or keep saying emm emmm then the phone goes dead

 

[armyash]

The customers partner also said to me she would be happy to accept the payment in instalments "because she knows you don't have a lot of money"

That was a strange thing to say as I've never discussed my finances with them, it makes me believe even more that she is a bit of a snob. Must be because I get dirty in work I couldn't possibly earn good money. Even when I would say hello or at the end of the job I was overly polite if anything always grateful for my payment and she would look at me like something she had stood in.

I earn half decent money and my partner earns good money. Not that this has anything to do with the matter but I took it as a way to belittle me.

 

[rpm]

Mate on my life, went to maybe a £4mill house the other week, knocked on the front door and the lady asked if I would use the door round the back!!!

 

[rpm]

The customers partner also said to me she would be happy to accept the payment in instalments "because she knows you don't have a lot of money"

That was a strange thing to say as I've never discussed my finances with them, it makes me believe even more that she is a bit of a snob. Must be because I get dirty in work I couldn't possibly earn good money. Even when I would say hello or at the end of the job I was overly polite if anything always grateful for my payment and she would look at me like something she had stood in.

I earn half decent money and my partner earns good money. Not that this has anything to do with the matter but I took it as a way to belittle me.

Excellent, offer her a £1 a week