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Sounds useful Ash, which app is it?No probs.
Also I have my call to TS recorded. I haven't heard any thing back from the customer today.
I have a new call recorder app and it works perfectly, once the call has ended I can send a copy of the recording to my email. If I hear from the customer again or if I decide to write to them I will make it clear that all communication is being recorded/logged.
I agree with you doing it properly with the fixings by the way.