Email from customer following quote. Wants breakdown

[armyash]

Hi

Received the following email this morning, she's an ex work mate of my partner (so probably expecting the work for peanuts).

The work she wants doing is an existing ensuite shower room - renew tray and enclosure and fit wall panels, renew toilet, currently a low level with cistern boxed in she wants to keep a low level but with cistern not boxed in. Replace big horrible corner unit and basin with slim modern unit and basin. Taps waste etc.

Existing Bathroom out. Low profile tray in with screen/deflector. Wall panels. Replace wc and basin with new close coupled toilet and wall hung basin with 1/2 ped taps waste etc. Extractor to be fitted. Space is limited will be hard with 2 people working.

Downstairs wc. Renew low level wc fit new wall hung basin.

Will be laying hardboard over all the floors and also laying new vinyl flooring. Will also add pvc skirtings to freshen up the rooms. No new rads.

2 of us would be doing it.

The downstairs wc is a day.

Ensuite 2-3 days.

Bathroom 3-4 days..

Said we would also fit any accessories mirrors, cabinets etc. The only thing we wouldn't be doing is decorating because they said they would sort it out. Materials ordered from big merchants not victoria plumb.

Obviously I've allowed a bit on top for the unforseen and a mark up on materials (15%)

Priced it at 9500.

 

[chris watkins]

And what are you asking Ash ???

 

[townfanjon]

You have given her the “price” i.e quotation.
Its up to you if you break it down .

 

[armyash]

Lol sorry wasn't very clear.

Is that a reasonable request from the customer?

To what extent should I break it down? It would take a while to list the materials.

Or should I say its x for materials and y for labour. Keep it simple. I haven't had this before but I've seen similar threads here and on facebook groups and it usually points to the customer being a nuisance.

I'm not vat registered.

What difference does it make if they pay me cash? It's not doing me a favour that I can take a large sum of cash and dodge the tax.

Just wondering what sort of response would be good. I can split the labour and materials.

Getting asked all this from a customer is making me think they are suspecting I'm hiding something or trying to rip them off.

 

[chris watkins]

I don't read their request as anything other than - can we have a split in the cost between the 2 bathrooms i.e. total cost for down what is left for upstairs.

Just explain that it makes no difference for cash or other ways.
And you are not VAT register so there is no extra on top of your quote.
P.S. Ash, just watch that you don't go over the VAT threshold it is a rolling 12 month on turnover.

 

[chris watkins]

If they do want a detailed break down of costs then you always have the option to say NO.
I take it your quote was as detailed as your post ?

 

[armyash]

If they do want a detailed break down of costs then you always have the option to say NO.
I take it your quote was as detailed as your post ?

Even more so, which reminds me it also includes fitting a shower and associated pipe work.

 

[mfgs]

I read it as just being a total price for each bathroom too. I don't see any reason to not split the quote, as no doubt you would have worked it out that way when pricing anyway

 

[armyash]

Thanks for the replies, perhaps I was being a bit paranoid!

I will split the jobs down and send individual prices.

 

[Scott_D]

I don't have an answer to your question but are you really going to do an ensuite in 2-3 days?