Aqualisa , what the hell has happened

[townfanjon]

What a shower , literally !!!
I need some info on the installation of one of their showers , started ringing last Thursday , best I got was seventh in the que, emailled them , no reply , went on “ chat” this morning, third in the que, gave up at 30 minutes. Joke !!!! Not .

 

[Riley]

Didn’t there used to be an installers backdoor phone line for these???

 

[Chuck]

What a shower , literally !!!
I need some info on the installation of one of their showers , started ringing last Thursday , best I got was seventh in the que, emailled them , no reply , went on “ chat” this morning, third in the que, gave up at 30 minutes. Joke !!!! Not .

It seems to me they've answered your question already; install another make.

 

[Welder]

I went off 'em years ago. In teh last years of installing all I did were Mira. Not quite as good in some respects, but didn't treat you with contempt like Aqualisa.

 

[SimonG]

Always had good customer service from them in the past. Problem is these days is everything is getting worse.
Customer asked me about changing her 17 year old heatslave. I told her to wait till it bursts as new boilers are pants.

 

[townfanjon]

Hallelujah, a week later we have got there .....
Finally cleared up two points its taken a week .
I wanted to know where the recommend taking the hot connection off the cylinder , girl on chat says its in the installation instructions, like fec it is .
Shes just emailled me the correct instructions its in there . Other question was why they dont want the processor unit to go over 40 degrees , guy wants it in his roof space , our lofts even in sunny yorkshire can get upto and over 45 degrees .
Never again

 

[Welder]

Other question was why they dont want the processor unit to go over 40 degrees , guy wants it in his roof space , our lofts even in sunny yorkshire can get upto and over 45 degrees .
Never again

Really? How bl00dy daft! Ours is in the loft under 500mm of insulation & been fine!
Pathetic springs to mind...

 

[chris watkins]

Really? How bl00dy daft! Ours is in the loft under 500mm of insulation & been fine!
Pathetic springs to mind...

Because it is under 500mm of insulation!!
The stuff don't just keep things warm.

 

[chris watkins]

Quick search of their web site found installation guides & I am sure this diagram appears in most of the pumped instructions across the range.
I know it is easer to ask than to look sometimes but it is the modern information world, one that I increasingly get frustrated with as well cos you have to know where to look in the first place.
In Aqualisa defence I was in the head office in Westerham about a month ago and was very impressed with the amount of space & staff given over to technical phone enquiries given that they are not a very large company. I guess if you can't get through, however many you have is never enough.

 

[chris watkins]

Personally Jon I prefer the 28mm take off at 45deg with a tee facing down for the shower hot water take off.
This came out of the Mira research, which I think is technically sound & got to say I have never had any problems with air in my pumped supplies from vented cylinders.