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Hi all. We bought a Mira Flight 1200x900 low profile shower tray and a Twyford Outfit 1200 sliding door enclosure with 900 side panel for an en-suite we were supposed to have finished on Friday.
Tray has been correctly installed, i.e. butted up to the walls in the corner of the room. Shower panels have been fitted around the tray, projecting from the walls 12.5mm with the adhesive behind them. Both walls are square and plumb so no issue with adjustment at all on this one.
Long story short, the Twyford Outfit 1200 sliding door and side panel have a corner post that join them together. When the corner post is fitted to the end of the sliding door it results in the side panel sitting just off the edge of the tray. This is even with the sliding door pushed fully back into the wall profile. The sliding door part of the enclosure is plumb with the wall profile so we know that this isn't the issue.
I have emailed PlumbNation who have stated that as the enclosure and tray are from different manufacturers this is tough luck on our behalf and we will have to stump the full cost of the enclosure. There was no way of knowing it would not fit prior to opening it as it required assembly before installation. We have confirmed with Twyford themselves that it's all been installed properly.
I bought this in my own name but for our business so am I right in thinking here that I have some protection in law in this case? To me it's a reasonable expectation that a 1200x900 enclosure should fit a 1200x900 tray. I am aware there can sometimes be adjustment issues but there are none in this case. It just doesn't fit!
Any advice appreciated, their initial email is completely refusing a refund and I don't want to get shirty without knowing where I stand.
Cheers,
Keiran.
Tray has been correctly installed, i.e. butted up to the walls in the corner of the room. Shower panels have been fitted around the tray, projecting from the walls 12.5mm with the adhesive behind them. Both walls are square and plumb so no issue with adjustment at all on this one.
Long story short, the Twyford Outfit 1200 sliding door and side panel have a corner post that join them together. When the corner post is fitted to the end of the sliding door it results in the side panel sitting just off the edge of the tray. This is even with the sliding door pushed fully back into the wall profile. The sliding door part of the enclosure is plumb with the wall profile so we know that this isn't the issue.
I have emailed PlumbNation who have stated that as the enclosure and tray are from different manufacturers this is tough luck on our behalf and we will have to stump the full cost of the enclosure. There was no way of knowing it would not fit prior to opening it as it required assembly before installation. We have confirmed with Twyford themselves that it's all been installed properly.
I bought this in my own name but for our business so am I right in thinking here that I have some protection in law in this case? To me it's a reasonable expectation that a 1200x900 enclosure should fit a 1200x900 tray. I am aware there can sometimes be adjustment issues but there are none in this case. It just doesn't fit!
Any advice appreciated, their initial email is completely refusing a refund and I don't want to get shirty without knowing where I stand.
Cheers,
Keiran.