Which heat only boiler

[Gary80gas]

Im replacing an old ferolli sigma 40 60 on an open vented system.
I ve narrowed the choice down to either
Baxi 418 18kw or Ideal Logic +heat 18kw
They are similarly priced and featured but i dont know either boiler.
What are the customer support like for Baxi vs Ideal and more to the point is one of these just plain superior? Thanks.

 

[Riley]

I’d go for neither if customer service is your thing. Glowworm/Vaillant or Atag

 

[ShaunCorbs]

Baxi out of them choices

 

[Harvest Fields]

Baxi also out the 2

 

[Riley]

Knew you two would gang up

 

[townfanjon]

Viessmann compact , sorry I just had to lol

 

[gmartine]

Why Baxi rather than Ideal?

 

[Harvest Fields]

Why Baxi rather than Ideal?

Heat ex issue on the ideal.

 

[Harvest Fields]

Knew you two would gang up

To be honest wouldn’t fit either. Would go Vaillant.

 

[Millsy 82]

I’d go for neither if customer service is your thing. Glowworm/Vaillant or Atag

What's wrong with baxi customer service? I've had to use their warranty a couple of times and they've been brilliant. Glowworm/vaillant are renowned to trying to wriggle out of warranty.

 

[Harvest Fields]

What's wrong with baxi customer service? I've had to use their warranty a couple of times and they've been brilliant. Glowworm/vaillant are renowned to trying to wriggle out of warranty.

I’ve never known Vaillant to wriggle out of a warranty.

 

[Riley]

You see I’ve had exactly the opposite. I’ve never had a problem with Vaillant or Glow-worm

 

[Millsy 82]

I’ve never known Vaillant to wriggle out of a warranty.

I've heard of vaillant/glowworm engineers testing water quality for a gas valve fault and refusing to repair as not perfect. All depends on the area though I suppose.

 

[Harvest Fields]

I've heard of vaillant/glowworm engineers testing water quality for a gas valve fault and refusing to repair as not perfect. All depends on the area though I suppose.

Never experienced this at all

 

[townfanjon]

What's wrong with baxi customer service?

You actually got through, I have been on hold since Christmas

 

[Last Plumber]

Vaillant 418

 

[Millsy 82]

You actually got through, I have been on hold since Christmas

Glowworm are one of the worst for getting through. Vaillant are not far behind. Unless you have the priority number I was on hold to vaillant last week for half hour in the middle of summer!!!!

 

[Riley]

Never had a problem getting through on either number. Couple of minutes to get through menus then straight to someone???

 

[Millsy 82]

I can remember phoning glowworm a few years back I gave up after an hour and said to the customer it's either the probe or pcb. I think that's the longest I've ever waited for a technical line.

 

[Riley]

We all have different experiences it would seem mine have been excellent

 

[Millsy 82]

As for the boilers. The 400 heat only is just the ecoblue advanced rebadged.

I've only installed 1 about 5 years ago and touch wood never had a problem. Dead simple install and no need for permanent live. Rear flue option. Can literally strip it down in 2 minutes. Next day call outs for works members and 5 year warranty I believe.

 

[Harvest Fields]

As for the boilers. The 400 heat only is just the ecoblue advanced rebadged.

I've only installed 1 about 5 years ago and touch wood never had a problem. Dead simple install and no need for permanent live. Rear flue option. Can literally strip it down in 2 minutes. Next day call outs for works members and 5 year warranty I believe.

Must be ok if you have never been back.

 

[Millsy 82]

Must be ok if you have never been back.

Didnt say I've never been back did I? I said not had a problem.

 

[Harvest Fields]

No who has got one on them? I meant never been back for an issue.

 

[king of pipes]

Either will do the job mate I have fitted both with no issues only thing I don't like is the plastic cases they put on them now in my opinion it's a big mistake . Kop

 

[Pitty]

I've heard of vaillant/glowworm engineers testing water quality for a gas valve fault and refusing to repair as not perfect. All depends on the area though I suppose.

We fit vaillant as part of our contract and never had an issue with warranty work what so ever.