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Hi all,
I bought a light stone resin shower tray from an online supplier last week. Came to fit it for my customer on Friday and, as the attached pictures show, I couldn't get the legs fitted to the tray. The screws are splintering the stone resin tray or in some cases just snapping in half. I have even tried pilot drilling the holes and the screws just won't go further than half way in.
The result is I can't fit the feet. Having emailed the supplier the photos, they are refusing a refund as I should have screwed straight through the plastic foot bracket into the tray. What they don't realise is I have already tried this with identical results, so I've removed the foot brackets to show them the issue clearly.
As I've supplied the tray I accept I'm going to have to buy another one elsewhere and take this up as a separate issue. I am so annoyed at this but would appreciate some impartial opinion. Am I right to be seeking my money back?
Cheers!
I bought a light stone resin shower tray from an online supplier last week. Came to fit it for my customer on Friday and, as the attached pictures show, I couldn't get the legs fitted to the tray. The screws are splintering the stone resin tray or in some cases just snapping in half. I have even tried pilot drilling the holes and the screws just won't go further than half way in.
The result is I can't fit the feet. Having emailed the supplier the photos, they are refusing a refund as I should have screwed straight through the plastic foot bracket into the tray. What they don't realise is I have already tried this with identical results, so I've removed the foot brackets to show them the issue clearly.
As I've supplied the tray I accept I'm going to have to buy another one elsewhere and take this up as a separate issue. I am so annoyed at this but would appreciate some impartial opinion. Am I right to be seeking my money back?
Cheers!