Shower issue

[hammers4spanner]

Had a call earlier today saying I've caused a leak on a triton mixer bar shower because i forgot to fit two washers. I fitted it last week and at the time i left nothing was leaking ironic that i also checked the dial at the meter and all was good there as well.
Customer phoned and said they noticed damp appearing past the tiled cubicle first and called the builder in ,and from that point it has been said that i didn't fit two washers.
Now the only washers i can think of are the two on the nuts behind the shower mixer bar.Now i remember dropping one when fitting it and picking it up and putting them in again. Problem being is that they are saying that the whole wall is now damaged tiles /plaster board stud work needs addressing but i have been called after to say its my fault .

Initially i said ok apologies etc but after thought is hang on a mo so what you guys think?

 

[Best]

What do they want from you?

Probably the usual, - a full apology, some work redone including any slight damage, plus some compensation and a pound of his flesh. :smile:
Let's hope they are basically decent.

 

[hammers4spanner]

Probably the usual, - a full apology, some work redone including any slight damage, plus some compensation and a pound of his flesh. :smile:
Let's hope they are basically decent.

To be fair they are a bit thick however he is a tamperer which has kind of arranged my suspicion.
They are basically asking for the damage to be repaired.

 

[Best]

To be fair they are a bit thick however he is a tamperer which has kind of arranged my suspicion.
They are basically asking for the damage to be repaired.

First find out what washers their builder said was missing.
If you know you fitted them, then time for the second, still polite letter.
Maybe the customer took it apart for some reason and unknowingly caused the leak, so they brought a builder in who finds washers missing.

 

[hammers4spanner]

First find out what washers their builder said was missing.
If you know you fitted them, then time for the second, still polite letter.
Maybe the customer took it apart for some reason and unknowingly caused the leak, so they brought a builder in who finds washers missing.

I am thinking that maybe cust took shower off for grouting however can't get hold of builder as yet.

 

[hammers4spanner]

UPDATE

Spoke to the builder late last night , he turned up initially to pick up a hole saw kit he left behind and noticed the leak. The customers story tho is different to the builders , the builder has said that two olives on the shroud kit were not compressed. He also said that he tried to compress them as he thought i missed it but they just don't grip the pipe .

Anyone ever had olives that don't grip properly??

 

[Best]

UPDATE
Anyone ever had olives that don't grip properly??

Yes, some brass olives are made of far too hard a brass.
I always compress every olive and check it. I know that sounds over the top, but it is surprising how many times I find the olive hasn't compressed despite some force used to tighten nut. Particularly with fittings that are not what you are used to.

 

[Old Account]

Had a call earlier today saying I've caused a leak on a triton mixer bar shower because i forgot to fit two washers. I fitted it last week and at the time i left nothing was leaking ironic that i also checked the dial at the meter and all was good there as well.
Customer phoned and said they noticed damp appearing past the tiled cubicle first and called the builder in ,and from that point it has been said that i didn't fit two washers.
Now the only washers i can think of are the two on the nuts behind the shower mixer bar.Now i remember dropping one when fitting it and picking it up and putting them in again. Problem being is that they are saying that the whole wall is now damaged tiles /plaster board stud work needs addressing but i have been called after to say its my fault .

Initially i said ok apologies etc but after thought is hang on a mo so what you guys think?

How comes the builder says there aren't washers in ? Without turning water off and checking the tap they can't judge ...

 

[Riley]

Something just doesn't add up mate. If they didn't nip up properly I would still have expected that you couldve seen a leak at the time? Which you would've seen prior to screwing on the shrouds?

Do you know the builder is he trustworthy?

 

[rpm]

Yes, some brass olives are made of far too hard a brass.
I always compress every olive and check it. I know that sounds over the top,

I do the same, compress and check but then I`m just paranoid about the little blighters leaking tbh.

 

[hammers4spanner]

Something just doesn't add up mate. If they didn't nip up properly I would still have expected that you couldve seen a leak at the time? Which you would've seen prior to screwing on the shrouds?

Do you know the builder is he trustworthy?

Builder is good,

He was the one that said the olives were faulty , he tried himself to compress and they wouldn't grip pipe properly .

The customer was on about washers .

 

[Best]

I do the same, compress and check but then I`m just paranoid about the little blighters leaking tbh.

I am afraid a pipe will pull out of a fitting, that's why I check them and then paste and retighten. It was the way I was always taught and it has allowed me to stand by any compression joints I do and I don't worry later. If a joint did have a slight weep when water turned on, it just needed slightly nipped up more.
I would rather have confidence in the work I can visually see, rather than just using my experience of 'feel' of how much to tighten a nut. We can all make mistakes otherwise.