Servicing gas coal effect fires

[talktalk]

I had two gas coal effect fires serviced. The plumber said that very few plumbers have the ticket for servicing these fires. A few weeks later another plumber came to service the Worcester Bosch combi. I told him what the first plumber said about servicing gas coal effect fires. He said that was bollox, that any gas safe registered plumber can service these fires. Who is telling the truth?

 

[townfanjon]

Just because you are gs does not mean you do anything gas , you have to add , cookers , fires , warm air etc etc to your registration by passing the relevant quals during your acs .

 

[JKG]

First plumber is correct each appliance is a separate assessment

 

[Aire]

You don't have a ticket for servicing specific fires so not sure what the first engineer meant by saying "these fires". The second engineer saying it's bollox is correct with that statement but not by saying any gas safe registered plumber can work on these fires. I'm a gas safe registered plumber and I haven't done the fires qualification. If your ever in doubt, next time you get an engineer out, ask to see the engineers card and look at the back of it and it's lists what they can touch. If your appliance isn't on the list, they can't touch it. For example, the only appliances I have are boilers and cookers, the back of my card lists cookers and range cookers, boilers and water heaters, fires are not listed so I can't touch your fire. If they refuse to show you, don't let them in

 

[Harvest Fields]

What fire do you have? Can we have a picture please?

 

[Scott_D]

Why didn’t one person do both jobs?
Surely it’s cost more having it done seperate

 

[Stu-B]

Why didn’t one person do both jobs?
Surely it’s cost more having it done seperate

I’d guess the boiler is on a service plan whilst the fire is not.

 

[talktalk]

I’d guess the boiler is on a service plan whilst the fire is not.

That's correct, to maintain the guarantee I have an annual contract with the firm who installed the boiler. The contract covers annual servicing and any breakdowns during the year. The company does't do gas fires but the plumber had the qualification for fires which he showed me. When they do the boiler service they always ask if the gas fires have been serviced, so I had the fires serviced beforehand.

 

[Stu-B]

How old is the boiler and what warranty did you get with it?

 

[talktalk]

What fire do you have? Can we have a picture please?

One is a Magiglo Ekos 16 inch, the other is a NU-FLAME Continental.

 

[talktalk]

How old is the boiler and what warranty did you get with it?

It's a WB Greenstar Si compact 30kw NG combi, installed 3 years and 4 months ago, 5 year labour and parts warranty.

 

[Aire]

It's a WB Greenstar Si compact 30kw NG combi, installed 3 years and 4 months ago, 5 year labour and parts warranty.

The company who installed the boiler have given you a servicing and break down package? How much you paying for that? Your boilers covered for 5 years through wb so paying any other firm for breakdown cover is money straight in their pocket. The annual service can be done by any GSRE to maintain the warranty provided by Worcester.

 

[Harvest Fields]

One is a Magiglo Ekos 16 inch, the other is a NU-FLAME Continental.View attachment 39938View attachment 39939

Standard fires to be honest. As above. As long as you have fires on your gas safe card you are all good.

 

[talktalk]

The company who installed the boiler have given you a servicing and break down package? How much you paying for that? Your boilers covered for 5 years through wb so paying any other firm for breakdown cover is money straight in their pocket. The annual service can be done by any GSRE to maintain the warranty provided by Worcester.

The last premium was £140 for fully comprehensive cover for 12 months, a system maintenance contract which includes the annual service and any breakdowns. They also offer an annual serice only for £80. When it is due for renewal on March 2020 that will be the fifth and last year of Worcester cover, so I suppose I might as well just pay them £80 for the annual service or get any GSRE to do it.

 

[Aire]

The last premium was £140 for fully comprehensive cover for 12 months, a system maintenance contract which includes the annual service and any breakdowns. They also offer an annual serice only for £80. When it is due for renewal on March 2020 that will be the fifth and last year of Worcester cover, so I suppose I might as well just pay them £80 for the annual service or get any GSRE to do it.

So you've effectively paid a company £140 per year for a service and break down cover even though, if the boiler broke down, Worcester would repair the boiler for free under warranty. As they offer a service on its own for £80 you've been overpaying them £60 a year for a worthless package. Not alot of money in the scheme of things but still abit of a con from the installing company.