Possible PL Claim, Advice needed please!

[Chalked]

Not EVERYBODY tells people about bad experiences with tradesmen. News of a less than satisfactory experience probably doesn't spread as much as people like to say. Even cowboy builders worthy of a TV appearance seem to manage to find no end of customers. And even if it did spread a bit, you know what conversations are like, nobody listens to each other half the time and are they going to remember the name of the company the person was yakking on about?

The reason it takes 5 years on average for a tradesman doing good work to become full time on rep alone is word spreads but it spreads very slowly. And even if a bad rep spreads faster, the odd job with a unhappy customer isn't going to do much damage unless they're taking it to The Mail Online. I'm not saying this with any reference whatsoever to do with the job in question. Just a side point that I think the old adage that a happy customer will tell a couple of people and an unhappy one will tell 20 is probably massively overstated. And in the case of someone who leaves behind them the very occasional slightly less than totally pleased customer, the effect will be as good as nonexistant.

I think you statement it true when living in an urban area. But like myself, living in a rural location. Reputation is everything.

 

[WaterTight]

I think you statement it true when living in an urban area. But like myself, living in a rural location. Reputation is everything.

Good point.