All feedback welcome !
Here are a few details .
1.New Ecotec Vaillant boiler fitted ."protection kit/filter " paid for to get 10 year Guarantee etc .
2.Vaillant filter fitted on flow for No reason . This was coming up to 2 years ago.
3.Install company then serviced it and failed to notice the mistake .
4.Install company say its nothing to worry about and they do it hundreds of time will no ill effects.
5.They also claim it will NOT affect the guarantee . Despite Vaillant fitting guides stating clearly it must only be fitted to return .
6.Vaillant have confirmed this .
It was not a cheap boiler install at all . The client paid good money in good faith to receive due diligence and the work to be carried out to manufactures specifications etc .
To date the Install company still say the guarantee of the boiler etc is good and no damage etc would happen .DESPITE the purpose of the filter to be the protection for the boiler not the whole system. Prime part. the heat exchanger .
I am "guiding" the client as I think as he paid the money to have the system fitted correctly .And during this time it would be hard to know what effect the issue has had on the boiler . I think they either need to put in writing his Boiler guarantee started the moment the filter was changed over . Or they exchange the heat exchanger etc .
As Vaillant have put it in writing that as they are aware of the situation there is no longer a guarantee in place form them as manufacturers .Unless that becomes an agreement between the Install /heating company and the client . And they honour the guarantee period themselves etc .
cheers
Here are a few details .
1.New Ecotec Vaillant boiler fitted ."protection kit/filter " paid for to get 10 year Guarantee etc .
2.Vaillant filter fitted on flow for No reason . This was coming up to 2 years ago.
3.Install company then serviced it and failed to notice the mistake .
4.Install company say its nothing to worry about and they do it hundreds of time will no ill effects.
5.They also claim it will NOT affect the guarantee . Despite Vaillant fitting guides stating clearly it must only be fitted to return .
6.Vaillant have confirmed this .
It was not a cheap boiler install at all . The client paid good money in good faith to receive due diligence and the work to be carried out to manufactures specifications etc .
To date the Install company still say the guarantee of the boiler etc is good and no damage etc would happen .DESPITE the purpose of the filter to be the protection for the boiler not the whole system. Prime part. the heat exchanger .
I am "guiding" the client as I think as he paid the money to have the system fitted correctly .And during this time it would be hard to know what effect the issue has had on the boiler . I think they either need to put in writing his Boiler guarantee started the moment the filter was changed over . Or they exchange the heat exchanger etc .
As Vaillant have put it in writing that as they are aware of the situation there is no longer a guarantee in place form them as manufacturers .Unless that becomes an agreement between the Install /heating company and the client . And they honour the guarantee period themselves etc .
cheers
I really wish the client had paid by credit card . The filter was changed over yesterday and I await their next email to us !
