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Yeah, thinking the guy was blinkered and wasn`t listening, then finally the penny dropped.
Really annoys me when we give time & help freely and not one thanks. Sometimes I wonder why we bother tbh.
It took me a while to figure out they were trying to shove the spigot all the way past the rubber end and into the actual pipe and they were annoyed it wouldn't fit in there. There was nothing wrong with any of the parts, they just needed a jubilee clip! (or improvised securing method.)
What a frustrating read that was!