Keeping text messages

[Best]

Do you keep your text messages, or just delete them fairly quickly?
Remember they are a record of communications with a customer & can be used, like email letters as such.

 

[SimonG]

Yes. I dont do a lot with custs via text but I have a couple of important ones that are nearly three years old.

 

[Roger Welton]

I generally keep them until the day before I need them again.

 

[solutions]

I regularly download them to pc or if I cant do that and I know its important I take screen shots of it and save the pic.

 

[Dannypipe]

I've got texts on my iphone that are a good few years old. If I lost the phone, I wouldn't weep over losing the texts, but when I dock the phone with itunes, it saves them, so when I upgrade the messages automatically get put on the new phone. Which is a bit bonkers, but has proved handy a couple of times. Therefore I'll just leave the messages on there forever. I delete spam, but thats it.

 

[Ermintrude]

Delete them ASAP. Normally from customers asking for a jump or picture messages of hooters?

I WISH

 

[Best]

Delete them ASAP. Normally from customers asking for a jump or picture messages of hooters?

I WISH

Please send me those pictures! Lol! :smile:

 

[Best]

I regularly download them to pc or if I cant do that and I know its important I take screen shots of it and save the pic.

I like that idea of simply taking a photo of texts etc!

Reason why I have mentioned being aware of texts is they can & will become invaluable someday. They are fairly good evidence.
Photos also should be kept stored somewhere as records as they are a nasty surprise to any would be conman, who may later argue what was done, when & to what quality.

 

[Dannypipe]

Something I've done for years, is photograph and catalogue everything. I mentioned it in the top tips section.

It takes up a bit of storage space and is a pain, but it gives me a record when I'm looking back on work, or quoting, or whatever. I've done it since before digital cameras were common. I did just throw out a load of printed photos though in fairness. A digital record is cheap and easy to keep.

 

[Best]

I have used photographs as proof of work & it must have been a shock to the customer when they saw them! They assume you have no evidence & when you produce the photographic proof i bet they soon realise they are not so clever.
As you say Danny, it costs nothing nowadays to take lots of digital images.