Giving customers a time for appointments.

[armyash]

When booking in work with customers I'm finding I get a lot say they are available after 5pm as they work during the day.

Emergencies I attend to any time of the day or night and I am happy to attend some jobs in the evening but I cant always have customers telling me what time I can attend.

Me and a mate are working together and we're getting busier by the week. If we are out working evenings we want to be either doing llgsc's or genuine emergencies.

How do you go about telling customers they have to be available during the working day for standard repairs? Some people don't like being told.

Ive found carers, nurses etc the most easy to deal with and I'm happy to go out evening or early morning for them but when it's Mrs Smith doing a 9-5 sat at a desk who isn't prepared to budge because why should she I wonder I bother trying to help.

 

[Scott_D]

Had one today
Im free any evening after 6.00 or sunday.

Offer to do it out of work hours for extra money?

 

[Harvest Fields]

My next available slot is???? I only do emergencies in the evening.

 

[ShaunCorbs]

yep double pay to work out of hours else they find someone else

 

[rpm]

When booking in work with customers I'm finding I get a lot say they are available after 5pm as they work during the day.

Hi Ash, you remember Leo, the dour anti anything french guy? He once recounted a story that went something like this;
Customer: I`ll be home by six o`clock
Leo: Yep so will I!

 

[armyash]

Haha nice replies. Looks like it will be out of hours rate or find someone else then!

 

[Millsy 82]

As said double the price they soon change their mind.

Stupidly years ago I went out same price but then they expect it all the time.

 

[Ben-gee]

Had an “emergency “ call on last bank holiday, I attended and quickly sorted - then “ oh while you’re here could you just...” followed by a list of trivial problems that added up to 3 or 4 hours worth. “ I could, I replied, but not really the sort of thing to do on my bank holiday at double time is it?” Suddenly not so urgent and booked in to do a few weeks time.