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Discuss Gas Meter Bracket - Help! Arguing with First Utility in the Plumbing Forum area at

  1. AndyE

    AndyE New Member

    Recently I had a gas meter changed, our old one was over 30yr old, and the metal bracket had completely corroded - it was in bits.

    After it was changed I checked and noticed they have fitted the new meter to what's left of the corroded bracket.

    I've been arguing with First Utility ever since about getting them back to replace it. They insist it is not their responsibility - I know it is.

    Please could you advise the rules and regs around this?

    I've found the BS 8499:2017 pertains to the bracket but don't own a copy to quote it.
  2. snowhead

    snowhead Well-Known Member

    Who do First Utility say is responsible for the bracket?

    It's called a Meter bracket, it supports the meter and Govenor
    First Utility (or the relevant Gas supplier) own the meter and govenor.
    It doesn't support the incoming gas service, it doesn't support the customers pipework.
    • Like Like x 1
  3. AndyE

    AndyE New Member

    They say its my responsibility and to contact a gas safe engineer. I keep telling them its their equipment and their responsibility but were just round in circles.

    So I'm getting a bit more formal now, hence request for rules and regs
  4. AndyE

    AndyE New Member

    This is the old meter and whats left of the bracket that they have fitted the new meter to!

  5. townfanjon

    townfanjon Trusted Plumber GSR Top Contributor!!

    Jesus wept they cost sod all .
    • Like Like x 1
    • Agree Agree x 1
    • Disagree Disagree x 1
  6. SimonG

    SimonG Trusted Plumber Top Contributor!!

    Exactly what I thought. Bigger issues in the world. Anyone for Brexit? :)
    • Funny Funny x 3
  7. AndyE

    AndyE New Member

    I know, I wasn't there when they changed it to check, just assumed any normal person would have changed it.

    Am I right in thinking that they are a requirement? It's just hanging by the pipes now
  8. Gasmk1

    Gasmk1 GSR

    it is part of the meter box.
  9. Gasmk1

    Gasmk1 GSR

    according to SGN and some others your the owner of the meter box so the responsibility is with the customer who owns the property they will repair or fit a new one for you. but it will cost
    • Like Like x 1
  10. Gasmk1

    Gasmk1 GSR

    Under the Gas Act 1996, the domestic meter box is part of the fabric of the property and as such is the responsibility of the property owner/occupier to ensure it is adequately maintained. All repair/replacement work is chargeable.
    • Agree Agree x 1
  11. AndyE

    AndyE New Member

    So its their meter, but my (non existent) bracket.. that's a bugger
  12. Riley

    Riley S. Mod Trusted Plumber GSR Top Contributor!!

    Homeowners responsibility
  13. AndyE

    AndyE New Member

    ok, looks like I'm in the wrong... just cant believe they installed it to what's left of my bracket. I'd have nipped out for one had I know.

    Can any GS plumber remove and refit meter to a new bracket?
  14. Pickwickpick

    Pickwickpick Plumber Top Contributor!!

    Yes any GSR engineer can fit a new bracket for you.

    Its a bit of a funny one imo because when they fitted the meter they should have fitted it with a sound bracket, even if they did charge you for the bracket itself, as when you fit a meter you are meant to ensure its securely held in place, but now that they have done it that way its going to be up to you to pay for getting it done properly.
    • Disagree Disagree x 1
  15. Gasmk1

    Gasmk1 GSR

    no i dont think they can, they have to have Met 1 i think so they can work on meters. but the bracket is part of the box so you should change it all. depends on the mains coming in also if its attached to the box then he wont be able to touch it. would need to be your supplier. i may be wrong
    • Like Like x 1
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