Customers Neighbour.

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Discuss Customers Neighbour. in the Plumbing Jobs | The Job-board area at PlumbersForums.net

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Marples

My supervisor had me knocking out the cement round a flue this morning around 09:00-09:30. As i was chiselling away at the cement, the next door neighbour popper her head out of the window saying; "I wondered what the :nono: that was, can you not do that as i my son is in bed and is only a year old and his bedroom is not too far from from you"
I've never had someone complain to me and being an apprentice i didn't know what to say so i came out with "I'm sorry but there is nothing i can do, this job needs to be done"
then she says "you :nono::nono:head" and slams window shut.

Anyone had a problem like this or know of the best solution?
the job had to be done there and then.
 
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Had it loads of times, a man has to work. I have offered them the tools before and asked them to do it quieter if they can then carried on. The shoe may be on the other foot one day
 
what your boss say?. i wouldn't worry about it. you will get people like that sounds like you tried to be polite about it.
am not sure i would have tolerated being called that off her tough.i was bit like you as apprentice always trying my best letting things slide cos i wanted to see it through and get my qualifications. don't let people take liberties pal
 
As long as the noise is reasonable hours say 07.30 to 18.30 and not all day long, it's not unreasonable.

If it's a party wall it would be polite to let neighbours know, in the form "Just to let you know I WILL be making a noise"
Not "Can I make a noise"

But if the neighbours are :nono: :nono:heads anyway then ignore them.

.
 
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If he approached it differently then I could look to do something else first, but sometimes you have no choice and as said if it is a reasonable hour then go ahead
 
snowhead said:
As long as the noise is reasonable hours say 07.30 to 18.30 and not all day long, it's not unreasonable.

If it's a party wall it would be polite to let neighbours know, in the form "Just to let you know I WILL be making a noise"
Not "Can I make a noise"

But if the neighbours are :nono: :nono:heads anyway then ignore them.

.
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If it is a party wall you cannot carry out any work at all on it technically without a party wall agreement ?
Most neighbours actually speak to each other so not always a problem but have had some where neighbours are at war that is always fun !
 
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I think I would have found something like an old brick I could drill for an hour lol
 
Had similar problems working on my sisters old house the crazy woman ran up behind my dad and shoved him while he was using a breaker (so he couldnt hear ) My dad is 75, this was the last problem we had with them as one of the other neighbours across the road had cctv recording it so it all went to court and i think she had to pay costs of £20 (She is a council tenant) though they all seem to afford drugs and stuff.
Previous to this she was throwing bottles of water at my sister while she was holding a baby, and hitting the fence with a club hammer shouting aloud of :nono:
Like already said as long as its normal working hours etc . You could give notice to be considerate
 
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People like that do my head in. What was she expecting you to do? Do the work another day? Would have got the SDS out and started drilling too!
 
To be fair I had the same thing a year or so back. The old boy next door would cut his grass every Sunday morning at 7.30am. He's had all week to cut the frigging grass but he chooses 7.30 on a Sunday. I'd asked him a couple of times, we'd laughed about it on the driveway once or twice but one warm September morning I snapped. I lent out of my window stark b0llock naked and told him I'd shove the mower up his ring piece if he didn't switch it off. Never had a problem again. We moved 6 weeks later.
 
After 9am is what I'd call reasonable.
Here's one I found interesting, thou nowt to do with the OP: In Germany, it's against the law to mow your lawn on a Sunday.
 
wetdrip said:
After 9am is what I'd call reasonable.
Here's one I found interesting, thou nowt to do with the OP: In Germany, it's against the law to mow your lawn on a Sunday.
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It's all about the timing drippy!
 
I had a punch up years ago with a bunch of tennants over a heat pack , 3 of us vs a a tenant and her family and friends full on brawling in in someone else's front garden.

Old bill turned up in meat wagons arrested the tennants, council liaison officers arrived to calm down the tennant whose house we were half way through with a pack .

seen it all over the years so someone yelling out the window is just in one ear out the other
 
APPlumbing said:
To be fair I had the same thing a year or so back. The old boy next door would cut his grass every Sunday morning at 7.30am. He's had all week to cut the frigging grass but he chooses 7.30 on a Sunday. I'd asked him a couple of times, we'd laughed about it on the driveway once or twice but one warm September morning I snapped. I lent out of my window stark b0llock naked and told him I'd shove the mower up his ring piece if he didn't switch it off. Never had a problem again. We moved 6 weeks later.
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My next door neighbour used to do that. Not at 7.30 but 9.00 which to me on a Sunday is still too early when you work 6 days a week and this bloke was on the dole so could of done it Monday to Friday. To get him back I used to get him back by parking my van outside his house and starting it up and leaving it running with music full pelt for 5 minutes every morning. He did complain so I said about mowing the lawn a bit later in the day or during the week.
 
My favourite though was tenants that didn't work and I used to turn up at 8am and they used to say come back after 12 as we're sleeping in the afternoon they would phone up asking what time I was coming round to fix there heating to be told it's gone down as a refused access so we can rebook it for another day.
 
I've had customers cancel their slot as the eta was pre lunch time and would rather lounge around in bed than have the boiler fixed......... Crazy lol
 
Interesting though these stories are, no swearing!

I've had to edit 4 posts now, next one's an infraction.
 
APPlumbing said:
someones tired....
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Someone's put the UKPF twitter account on his phone because 'it'll be a laugh, lads' and now can't work out how to log out of it to stop the annoying notifications every few minutes!

And to think I thought you were irritating!
 
croppie said:
Someone's put the UKPF twitter account on his phone because 'it'll be a laugh, lads' and now can't work out how to log out of it to stop the annoying notifications every few minutes!

And to think I thought you were irritating!
Click to expand...

#plonker
 
How long does she want you to wait until her one year wont be disturbed by the noise? Until hes grown up and moved out??
 
APPlumbing said:
It's all about the timing drippy!
Click to expand...

Couldn't agree more.
Had the leccy guys out front of my house this morning, 4 knocking the crap out of the pavement and 4 sparks in vans waiting on the first four exposing the cables or whatever. It was freezing cold.
I shouted " Anyone want a cup of tea or coffee."...worked stopped and van doors opened.
Lucky I had 8 mugs.
Oh and they all had tea: 7 with one sugar and the other with two sugars.
My apologies to all forum members for dosing 4 sparks with a nice mug of Yorkshire Tea. In my defence, the 4 road diggers badly needed a cuppa.
 
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croppie said:
Interesting though these stories are, no swearing!

I've had to edit 4 posts now, next one's an infraction.
Click to expand...
So it is ok to call paying clients or customers custards ?
Still working this one out as to me that is so insulting ?
 
got paid cash today for a big extension, as the owner handed it over, he mentioned I'd cleared him out so the sparkie would have to wait until next week, gave the sparks a cheery wave as I left :)
 
Well call me old fashioned but had I caught any of my guys talking about customers or clients as we called them in this way they would be looking for another job ?
They pay you as much as some seem to think they are a pain and at times yes they are but in effect they are your boss ?
 
They're clients. Not the boss.

And sounding off on an Internet forum is completely different to sounding off in in the property.
 
basildog said:
Well call me old fashioned but had I caught any of my guys talking about customers or clients as we called them in this way they would be looking for another job ?
They pay you as much as some seem to think they are a pain and at times yes they are but in effect they are your boss ?
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Haha my boss is sitting on the sofa next to me. Customers are a means to an end.
 
lame plumber said:
got paid cash today for a big extension, as the owner handed it over, he mentioned I'd cleared him out so the sparkie would have to wait until next week, gave the sparks a cheery wave as I left :)
Click to expand...
Well I think I have seen it all now ?
You really want to advertise on an open forum that you do cash work ?
Do you really think that the HMRC are that stupid ?
They have access to your store loyalty cards so I am sure they read forums too ?
Up tp you but not sure I would be posting that ?
 
Not a chance but then I worked for the rich and never had a cheque that was issued from this country they do not own anything it is all tied up in trust funds that you cannot touch they are paying less tax than you or me ?
Cash is something that you hide up the chimney
 
basildog said:
Not a chance but then I worked for the rich and never had a cheque that was issued from this country they do not own anything it is all tied up in trust funds that you cannot touch they are paying less tax than you or me ?
Cash is something that you hide up the chimney
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Not if you have a coal fire ;)
 
My god basildog you dont half come across as tit sometimes lighten up man. Its just slang.
 
basildog said:
Well I think I have seen it all now ?
You really want to advertise on an open forum that you do cash work ?
Do you really think that the HMRC are that stupid ?
They have access to your store loyalty cards so I am sure they read forums too ?
Up tp you but not sure I would be posting that ?
Click to expand...


You seem to act a right 0001.jpg with some of your comments on here.
 
Ray Stafford said:
Pot. Kettle. #justsayin'

:)


All friends on a friday night. :)
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Well you take cash don't you from your custards? :)

Doesn't mean to say you won't be running it through your accounts?

One chooses friends, your stuck with family :)
 
lame plumber said:
Well you take cash don't you from your custards? :)
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Don't have custards. Just valued customers. If anyone falls short of the standards of personal behaviour required to be considered a "valued customer", then we politely invite them to settle their account and choose a different merchant, but that only happens a couple of times a year. Usually when some [expletive deleted] decides its a good idea to swear aggressively at our female staff. Although to be fair, on a couple of occasions, the regular customers have solved that problem "informally" before our management could get to the miscreant.
 
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The customer is always right I am afraid until as you say it becomes clear the time has come to part company ?
You may not agree with them or even like them but at the end of the day they are paying your wages so they are the boss like it or not ?
I always found being so called self employed was far worse than having the one boss as you had so many different clients to look after, and they all demand a different form of looking after or hand holding some are easier than others but most are demanding in one way or the other ?
 
All most customers demand is that you do a good job, simple really
 
The customer is never right. But when they are paying there are different levels of wrong.
 
Ooh, Mr Ray, glad you're online. Slightly tangential question but vaguely related to customer service etc. Do you have a facility for ordering stuff for future delivery? Or would anything other than next day mess your systems up???
 
basildog said:
Would you be declaring cash ?
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Why not? Last time I looked it was legal tender. Only a muppet wouldnt be putting most cash through the books.

I prefer bank transfer. No fees and it means I dont have to find a parking space between the limited hours the bank decides to open.
 
Masood said:
Ooh, Mr Ray, glad you're online. Slightly tangential question but vaguely related to customer service etc. Do you have a facility for ordering stuff for future delivery? Or would anything other than next day mess your systems up???
Click to expand...

Hi Mas

On the website, you can choose a future day for delivery (or so I am told - we paid the developers to do it, so I hope it works!)

Or just call, and talk to an old fashioned version one point zero human, and anything can be arranged. Even a delivery next thursday week! :)
 
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