B
basildog
I wish it was really as simple as that ?
Discuss Customers Neighbour. in the Plumbing Jobs | The Job-board area at PlumbersForums.net
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I wish it was really as simple as that ?
M
Masood
Ooh, Mr Ray, glad you're online. Slightly tangential question but vaguely related to customer service etc. Do you have a facility for ordering stuff for future delivery? Or would anything other than next day mess your systems up???
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- 21,053
Why not? Last time I looked it was legal tender. Only a muppet wouldnt be putting most cash through the books.
I prefer bank transfer. No fees and it means I dont have to find a parking space between the limited hours the bank decides to open.
R
Ray Stafford
Hi Mas
On the website, you can choose a future day for delivery (or so I am told - we paid the developers to do it, so I hope it works!)
Or just call, and talk to an old fashioned version one point zero human, and anything can be arranged. Even a delivery next thursday week!
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B
basildog
Only a muppet would be putting most cash through the books.
I prefer bank transfer. No fees and it means I dont have to find a parking space between the limited hours the bank decides to open.[/QUOTE]
corrected it for you !
I prefer bank transfer. No fees and it means I dont have to find a parking space between the limited hours the bank decides to open.[/QUOTE]
corrected it for you !
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the customer is not always right i hate that saying. and their not your boss either. yes they deserve respect and you should look after them. i pay my wages after all expenses have been paid
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- 21,053
- Messages
- 21,053
Hi Mas
On the website, you can choose a future day for delivery (or so I am told - we paid the developers to do it, so I hope it effing works!)
Or just call, and talk to an old fashioned version one point zero human, and anything can be arranged. Even a delivery next thursday week!
It does work. I choose deliveries to sites and dates I know I will be there.
M
Masood
Hi Mas
On the website, you can choose a future day for delivery (or so I am told - we paid the developers to do it, so I hope it effing works!)
Or just call, and talk to an old fashioned version one point zero human, and anything can be arranged. Even a delivery next thursday week!
Thank you Ray! Never been a need for it before but the stuff I need is on 2-3 day lead time according your website, and I need to coordinate stripping out, delivery and installation as no storage space on site.
I'll phone the order in on Monday.
R
Ray Stafford
Thanks Simon. It was top of the list of improvement requests from customers, so I am glad it works. There are enough software developers buried round the estate - we are starting to run out of fresh plots.
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your on the wind up aren't you
B
basildog
Not at all have been in the trade too long to bother !
Went through the recession in the early 90`s when even the merchants were all on stop so I learnt how to play the game big time !
When you have wages to pay and guys with families to feed what do you do ?
We all learnt to lay them off for a few weeks and pay cash !
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- 21,053
Thanks Simon. It was top of the list of improvement requests from customers, so I am glad it works. There are enough software developers buried round the estate - we are starting to run out of fresh plots.
Its the communication I like. If theres an issue then the lads are straight on the phone. Also like the call after delivery jyst to makecsure its arrived and everything is ok.
But the option of choising the delivery date is a good one. Lets me plan ahead and probably takes a bit of pressure off if you are having to transfer materials between depots.
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fair enough but that doesn't mean people who get paid in cash don't declare it
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