British Gas Assessment day

[copper doctor]

i had my assessment today but i think i screwed it the interview, observation part, practical went excellent BUT i completely screwed the role play, very disapointed in myself in that part, oh well.

 

[Rousey78]

What did you have to do for the role play?

 

[Kerry85]

Oh no! What sort of stuff did you have to do. Im sooooo nervous about mine : (

 

[kirkgas]

it prob went along the lines of "so you are in a 95 yr olds house and have traced the fault to a faulty fuse, describe in no more than 50 words how much you can get her to sign over to us for a new boiler and power flush"

 

[copper doctor]

yeah, i did really bad in the role play, and just had an e-mail saying i didn't get the job. Im trying to be objective and not let it get to me...I want to get into the trade and im trying to stay positive and just treat it as a set back but something i'll spring back from...

 

[GhostyDog]

it prob went along the lines of "so you are in a 95 yr olds house and have traced the fault to a faulty fuse, describe in no more than 50 words how much you can get her to sign over to us for a new boiler and power flush"

Heh, that made me smile

 

[Kerry85]

Sorry to hear that, something will come up though evetually! What was the role play like? what sort of stuff did you have to say?

 

[copper doctor]

You had to deal with an angry/annoyed customer and convince her that the service contract she was on was worth staying on and good value.

 

[Blake]

Funny how they make you deal with angry and annoyed customers hey, must be something they get often if they have to train you how to deal with it. Good ol BG

 

[copper doctor]

yeah, she said you would dealing with angry people A LOT!! maybe, i had a lucky escape because tbh i wouldn't want a job like that. However, my pride's a bit dented from not being offered the role but you live and learn i guess..