BBC Watchdog - British Gas

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gassafe

gassafe

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Its on tonight BBC1 at 8.00pm, apparently a major energy supplier have been replacing perfectly working boilers!!!

I think its British Gas, but cant be sure...

Anyway, its a must watch i reckon...
 
Ohhhh yeaaa!!!
 
yes! hopefully they get shut down, and we get al their work ............................. :p
 
mcnivens said:
yes! hopefully they get shut down, and we get al their work ............................. :p
Click to expand...
For their prices?
I could do with a couple of powerflushes.
 
The last time I spoke to a customer, BGas quoted £750 a PF. thats insane..
 
I sure they'd try to swindle a boiler change out of that too.
 
mcnivens said:
yes! hopefully they get shut down, and we get al their work ............................. :p
Click to expand...
Apparently when they shut down all their work will be passed to NUS, for a small fee (£1725) you can you can get all the work you can handle! for references pm best bathrooms he's making a fortune from them.
 
Thought it would have been in the rouge traders section ,were it belonged,like the way the bloke trying to defend them,fell back on replacing the boilers on a safety basis............do not think he meant the safety of the boiler but the safety of premiums to the shareholders ! :38:
 
Well done Anne Robinson, made the MD of the service division squirm and im pretty sure he was a little loose with the truth when the question about engineers being on bonuses if they sell new boilers, BG from top to bottom is all about sales, all customer facing staff have sales targets and related sales bonuses.
 
If that BG manager was Pinnochio Anne Diamond would have been in need of the fire brigade to get her down from his nose!!! What a load of tosh!!! Ask any engineer working for BG what Qdos is and they'll cringe...! They're 'reward' points for sales leads...!
 
diamondgas said:
If that BG manager was Pinnochio Anne Diamond would have been in need of the fire brigade to get her down from his nose!!! What a load of tosh!!! Ask any engineer working for BG what Qdos is and they'll cringe...! They're 'reward' points for sales leads...!
Click to expand...
What'd you mean exactly?
 
Wossname didn't need setting, I watched WD.
Now I've been educated and thanks to BG, it seems that a 20 year old boiler should be replaced on safety grounds.

Never heard so much cobblers in my life.
 
unless its changed since last year they get bonus point just for getting the lead for a new boiler and more if the customer agres to a new boiler
 
If they're saying they should have been changed on safety grounds are they trying to say the plumbers concerned left their customers with dangerous boilers?
 
Whn1 said:
What'd you mean exactly?
Click to expand...

Well my post was loaded so not quite sure what you're askin Whn 1?

The MD was lying out of his back teeth IMO!! The pressure to sell comes from the top down. Managers developed 'incentive' schemes more than 20 years ago for engineers to gain more for selling. It was not money but reward points that could be exchanged for loads of things, Agos, M&S ... etc. etc .... They labelled them Qdos and I believe they are still there today!
 
BTW
When I was with BG many moons ago, we were encouraged to promote new appliances and especially new boilers.
Of course there was a bonus paid for any leads provided.
Heaven Forbid (gasp)
 
They get commission (bonus points aka QDOS) for selling and that isn't limited to boilers its also on selling other appliance cover and gas and electric, its all about targets in the world of BG.
 
the real good news is it wont end there im sure annes phone is ringing of the hook with people who've been ripped off by bg
shame she didnt mention the powerflushing scandal
 
The QDOS reward scheme is basically points which convert to money which is then put on a QDOS card, just like a visa card for you to spend as you like. Which reminds me I still have a bit of money left on mine from when I was contracting there last year. Although I will add I didnt get anyone to replace a boiler that didnt need replacing. Mainly got the money from getting them to switch to BG dual fuel lol.
 
Ha ha, ive heard that is a nice earner!! Think maybe people are missing the point on the boiler leads, from what ive heard there is a lot if pressure if you do not get boiler leads or you are out on your ear, no one cares about the tenner you get, you just dont want to get summoned to the top man at bg and get the boot.
 
At team meetings people do get a talking to if ther arent reaching targets of boiler leads, etc etc. As I was a contractor I didnt have that problem. You would get more of a talking to for not getting boiler leads than taking 8 visits to fix a boiler.
 
Shocking, about time British Gas got looked in to. I think some other authorities see them as untouchable, so they do get away a lot.

Thank You Watchdog.

That guy from British Gas was clearly not telling the entire truth, and the way he justified it was wrong.
 
washer said:
Ha ha, ive heard that is a nice earner!! Think maybe people are missing the point on the boiler leads, from what ive heard there is a lot if pressure if you do not get boiler leads or you are out on your ear, no one cares about the tenner you get, you just dont want to get summoned to the top man at bg and get the boot.
Click to expand...

You're dead right ... I left BG 8yrs ago ... Loved most of my time there and made real good friends along the 25yrs prior! Privatisation made it just a money making machine with us guys as the front line 'tool' to make it! Dangle a carrot and the donkey will follow!!! I got sick of chasing the carrot! Luckily I hadn't Driven my credit rating to the max and could afford to leave the "family"! :)
 
washer said:
Ha ha, ive heard that is a nice earner!! Think maybe people are missing the point on the boiler leads, from what ive heard there is a lot if pressure if you do not get boiler leads or you are out on your ear, no one cares about the tenner you get, you just dont want to get summoned to the top man at bg and get the boot.
Click to expand...

I Sub contracted to them a few years back when working for a company they got rid of me as I only got leads on dangerous boilers (not dangerous because there more than 10 years old because they were falling apart as I was the first person to actually take the cover off in years) and they got the hump when I had a regular inspection and refused to tell someboy with a ideal mexico 2 BF that they should upgrade the boiler. My reply was why it will go on for years.

And the leads they got out of me was good for my boss as I gave him the addresses aswell.
 
Might have to wait 24hr then , not sure. But once up it should be on for 7 days i think.
 
When i was there at BG there were 6k engineers, the MD said they had 8k! That's a heck of a lot of uplift in workload if you ask me and watchdog and the like are most likely to blame for our downfall in client base and their increase!!! The likes of watchdog scaremonger folk into believing that they need to find a reputable company .. BG get their fangs out and hone in on that demand !! Where does that leave the likes of us???
 
Think the main reason that the quoted figures are higher Diamond is due to BG taking over a lot of the competition in recent years, Dyno,Ph jones and when the say engineers they are probably including the guys who do the work on the white goods.
 
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