I
iguanamark
Afternoon guys,
have an issue at the present, wondering if you can give me some advice to see which way to proceed.
My father-in-law got me a boiler change (BBU-Combi) in Surrey, and I live in Devon. When I got to the job, I opened up the mains cold water & felt there was enough pressure (no pressure gauge used). I changed the boiler & after the job I got a call from the customer saying the COLD water dropped in pressure when 2 taps were open. I asked my FIL to go back & check it out. He mentioned to the customer that the lead incoming pipe may be furred up, therefore, get a new 25mm alkathyene pipe installed & maybe get the water board to check the pressure. They got the new 25mm pipe in, however, pressure still drops dramatically when 2x cold taps open. The water board were supposed to come in last Wednesday just gone, however, customer has not been back to me whether they have been or not.
Customer threatening to take me to the small claims court, because she says she has been given an inadequate & ineffective boiler (Vaillant Ecotect Plus 831), for which I have explained that is not the case. She had a gravity-fed system before hand, which never had an issue with lack of pressure, to which I explained the differences in systems.
As it stands at the minute, the 25mm comes into the house, about 10inches, before dropping down to 15mm, before going about 2mtrs to boiler & another 3mtrs to bath & basin.
I can't see that there's anything obviously wrong, so just wondered if anyone has had anything like this before, whether it be dealing with customer like this, or an issue on incoming pressures.
Thanks in advance,
Mark
have an issue at the present, wondering if you can give me some advice to see which way to proceed.
My father-in-law got me a boiler change (BBU-Combi) in Surrey, and I live in Devon. When I got to the job, I opened up the mains cold water & felt there was enough pressure (no pressure gauge used). I changed the boiler & after the job I got a call from the customer saying the COLD water dropped in pressure when 2 taps were open. I asked my FIL to go back & check it out. He mentioned to the customer that the lead incoming pipe may be furred up, therefore, get a new 25mm alkathyene pipe installed & maybe get the water board to check the pressure. They got the new 25mm pipe in, however, pressure still drops dramatically when 2x cold taps open. The water board were supposed to come in last Wednesday just gone, however, customer has not been back to me whether they have been or not.
Customer threatening to take me to the small claims court, because she says she has been given an inadequate & ineffective boiler (Vaillant Ecotect Plus 831), for which I have explained that is not the case. She had a gravity-fed system before hand, which never had an issue with lack of pressure, to which I explained the differences in systems.
As it stands at the minute, the 25mm comes into the house, about 10inches, before dropping down to 15mm, before going about 2mtrs to boiler & another 3mtrs to bath & basin.
I can't see that there's anything obviously wrong, so just wondered if anyone has had anything like this before, whether it be dealing with customer like this, or an issue on incoming pressures.
Thanks in advance,
Mark