Am I responsible for adding isolation valves to old installs?

[Keefy]

If, for example I change a pair of taps (bath, basin whatever) for a customer is it my responsibility to also fit isolation valves if there were none there before to bring it up to current standards so-to-speak?

If I were to have a customer refuse my advice on fitting some then I'd feel like I hadn't done a proper job - obviously not through any fault of my own.

 

[Rickster123]

I've always preferred to fit them mate. But if they don't want them then fair enough. Customer is king.... Till they've paid!

 

[Derek Hardman]

Our staff are told...Keep the standards or refuse the job.

 

[secret squirrel]

If the customer doesn't want to pay you can't make them, the choice is walk away, do the job the way the customer wants or work for free.

Unfortunately, I am self employed and would do it the way the customer wants it but note it on the invoice.

 

[Keefy]

I've always preferred to fit them mate. But if they don't want them then fair enough. Customer is king.... Till they've paid!

Same here but if a customer decides they don't want to pay a few quid more for a couple of valves then what do you do; tell them you'll do them a favour and fit them anyway without further charge or just price accordingly in case they're needed?

Haven't had a problem with anyone getting into a huff about any unforseen extras but that situation may well come about one day. Suppose I could give them two prices, one for a straight swap and another (+ cost of valves) if they have no means of quick isolation.

 

[clarky101]

You can only advise...like a lot in the plumbing world, customers are watching the pennys nowadays...

 

[AWheating]

just ask the customer if they want them. if its a very hard to reach situation then you may not want to try anyway as it can cause problems.

 

[lame plumber]

push fit flexis with built in isolators , luckly I can jog away at speed nowadays, for the time being any how.

 

[Dotty]

sell the benefits of them, especially the reduced risk of air locks in the future

 

[Keefy]

Think I'm leaning towards refusing to carry out the work unless they accept my advice on doing a proper job. My way or nothing I suppose, not like I'd have to resort to that kind of action on a regular basis but it's just a 'what if' scenario really.