You know the cloth bags taps sometimes come in?

[Mike Jackson]

I've had HA tenants ask me to pay for the gas I've used servicing the boiler in the past.

 

[peteheat]

Everyone learn from this, one of my terms and conditions is;

"Remove all rubbish and excess materials (for big jobs) as works progress (for small jobs) on completion of the works".

Can't remember the exact reason think some barsteward claimed we took the scrap copper (which I did), got around that one by saying I had allowed for the scrap in the price.

 

[Leo21]

I don't think any t & c,s will account for complete twonks like this.

 

[armyash]

LOL reading this thread! Some people are unbelieveable. I have only been at it 6 months and haven't come across anyone as bad as you guys have yet. Most customers I have experienced have been fine, I get a few tips which always puts a smile on my face, I'm still fairly slow at what I do but i'm always super polite and helpful. One old guy even gave £10 on Wednesday then came and put my ladders on the van for me haha, I couldn't get him not to!.

Customers standing and watching me work does my head in as I am still inexperienced so I don't want them to see me do something wrong or watch me trying to figure out what bend would be best lol. (if they leave me to get on with it I know any mistakes can be put right and I won't be flapping).

When putting in a new boiler and the customers constantly moaning they are cold can be annoying though. What do they expect with no central heating? Go and put a jumper on!

Working for a company means if there is any bad customers I might get an ear bashing but the manager can deal with things and I can just be yes sir no sir. Being self employed and customers refusing to pay must be tough going, I'm sure you all get angry if it happens but there's not much you can do as you can't risk your reputations, I know that I would want to put a brick through each of their windows or throw paint all over their car haha.

 

[armyash]

Can't see the edit button, but I do notice customers watching me plug stuff in and they sometimes look scared as if their bills are going to be horrendous. I don't think they realise some tools require electric. Unfortunately I don't have enough room in my Connect for a generator!

 

[emergencyman]

I think that its discussing and unbelievable that such a thing should happen. First of all you STEAL her tap bag. And when you get caught she is kind enough to give you the option to return it straight away without her calling the police to have you arrested for THEFT. You abuse this kind offer and still fail to return the stolen tap bag. Did you steal anything while you were there ?After all this you still honestly expect her to pay?

 

[mutley racers]

i think that its discussing and unbelievable that such a thing should happen. First of all you steal her tap bag. And when you get caught she is kind enough to give you the option to return it straight away without her calling the police to have you arrested for theft. You abuse this kind offer and still fail to return the stolen tap bag. Did you steal anything while you were there ?after all this you still honestly expect her to pay?

hilarious

 

[peteheat]

I think that its discussing and unbelievable that such a thing should happen. First of all you STEAL her tap bag. And when you get caught she is kind enough to give you the option to return it straight away without her calling the police to have you arrested for THEFT. You abuse this kind offer and still fail to return the stolen tap bag. Did you steal anything while you were there ?After all this you still honestly expect her to pay?

OK hilarious it may appear to some maybe even most people here but emergencyman is right.

These small issues are often a matter of customers perception or poor communication between client and contractor.

When I replace a part I leave it beside the appliance and when tidying up ask the customer do they want me to dispose of it or do they want to keep it, a simple question the old part is theirs the vast majority are pleased to see it gone but there have been a small minority who say leave it.

I had a Gent ring me asking why I had taken the old ignitor from his pellet stove, I was able to answer that I had asked his wife if she wanted me to dispose of it his reply was that he wanted to check if it had indeed been broken or faulty, without laughing I offered him the waste bag out of the van so he could check if every component was faulty for me.

Ask the customer, we can't read their minds, also make sure you apologise when talking to this particular Lady explaining that to you it was rubbish and you wanted to leave the work area clean and tidy.

Try to make a positive out of what at the moment is very much a negative.

 

[SimonG]

OK hilarious it may appear to some maybe even most people here but emergencyman is right.

These small issues are often a matter of customers perception or poor communication between client and contractor.

When I replace a part I leave it beside the appliance and when tidying up ask the customer do they want me to dispose of it or do they want to keep it, a simple question the old part is theirs the vast majority are pleased to see it gone but there have been a small minority who say leave it.

I had a Gent ring me asking why I had taken the old ignitor from his pellet stove, I was able to answer that I had asked his wife if she wanted me to dispose of it his reply was that he wanted to check if it had indeed been broken or faulty, without laughing I offered him the waste bag out of the van so he could check if every component was faulty for me.

Ask the customer, we can't read their minds, also make sure you apologise when talking to this particular Lady explaining that to you it was rubbish and you wanted to leave the work area clean and tidy.

Try to make a positive out of what at the moment is very much a negative.

Same here, I always leave the old part behind, unless the cust wants me to get shot of it.

 

[Keefy]

You live and learn I suppose. I aways ask the customer if they want to keep the 'rubbish' myself but I think the customer in question has gone way over the top here. Whether or not she's in the right to with-hold payment because of what's happened I'm not sure but maybe it would be best to put this down to experience and not upset the woman any further, sounds like she could absolutely ruin his reputation if he does.

 

[zeebeedee]

Take a **** in it and hand it back!

 

[Mike Jackson]

Can't see the edit button, but I do notice customers watching me plug stuff in and they sometimes look scared as if their bills are going to be horrendous. I don't think they realise some tools require electric. Unfortunately I don't have enough room in my Connect for a generator!

You need a Land Rover. My 130 has got a 3 Kw engine mounted generator.

 

[Guest123]

You need a Land Rover. My 130 has got a 3 Kw engine mounted generator.

Can we please have ONE thread on the forum without the Landy brigade jumping in and telling us how wonderful their hallowed machines are!! It's more bloody tedius than hearing about 1966.:nono:

 

[Destroyer2813]

Should be instant infraction cor em even if they are mods

 

[Billy Bob Bob]

Can we please have ONE thread on the forum without the Landy brigade jumping in and telling us how wonderful their hallowed machines are!! It's more bloody tedius than hearing about 1966.:nono:

no you cant