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Would you charge?
Discuss Would you charge? in the Plumbing Jobs | The Job-board area at PlumbersForums.net
L
lame plumber
of course you would!
K
Kyle87
If you supplied it then maybe. If customer supplied it then its their rubbish
R
Rickster123
If the customer supplied materials? Yep! Every single time!
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I would expect to be charged in that situation.
Except a) I would have fitted my own and 2) Would have bought a proper suite from merchants!
Except a) I would have fitted my own and 2) Would have bought a proper suite from merchants!
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T
tamz
Of course you'd charge them unless you are running a charity or have mug stamped on your head.
They supply the materials their problem.
They supply the materials their problem.
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did you supply the material? No
who purchased it? The customer!
is it your responsibility to guarantee a material that you did not source? Nopeee
charge!
who purchased it? The customer!
is it your responsibility to guarantee a material that you did not source? Nopeee
charge!
R
REDSAW
that customer supplied came from your profit/markup which you add incase of call back=no profit so charge as normal
M
Masood
Yep! That goes also for stuff I bought that the custard insisted on against my wishes.
Currently dealing with the second faulty Drayton MiTime programmer at the same house. I told customer they were brand new on the market, unproven reliability. He wanted that and no other. He's paying for my time spent in sorting it out.
Currently dealing with the second faulty Drayton MiTime programmer at the same house. I told customer they were brand new on the market, unproven reliability. He wanted that and no other. He's paying for my time spent in sorting it out.
P
plumber0808
If they were good customers and they paid for anything needed to repair it and it didn't take long I would do it for nothing.
I know most wouldn't do it for nothing. Hopefully they would then pass on my name to others as word of mouth is my main way of building up customers.
I know most wouldn't do it for nothing. Hopefully they would then pass on my name to others as word of mouth is my main way of building up customers.
Thanks all for that. The customer got into quite a heated argument at me when I said £20. I tried to explain that he bought the gear, so its not my fault the tap broke but then his misses piped up so I gave in and left. Lesson learnt. I'll book in for my MUG tattoo tomorrow.
R
Resolute
£20 was too cheap! Should've charged double that!
R
Reltub
If they were half decent people they would of paid you and appreciated that you shouldn't have to go out your way to repair THEIR cheap bathroom for free.
Some people make me sick.
Some people make me sick.
K
Kev the gas
A piece of advice, they supplied the equipment.
If the water connection leaked and was your fault and yes a freebie.
If THEIR EQUIPMENT fails it is not you are not legally obliged to fix it.
Good will yes but not if they get Arsey !!
If the water connection leaked and was your fault and yes a freebie.
If THEIR EQUIPMENT fails it is not you are not legally obliged to fix it.
Good will yes but not if they get Arsey !!
As always I think it depends on the customer. If they were easy to work with and you think there is plenty of work and recommendations I wouldn't charge. If they were the opposite and from the sounds of it a nightmare I would explain a call out charge before heading round.
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I think 20 quid was a bargain, especially as they supplied the tap!
T
tamz
I would tell him to..........well i'd better not say more than off :smile
Yes I guess I should have explained I was goin to charge. Iv only done that one job for them but as I dont advertise, word of mouth is essential so I thort I was best to cut my losses. Its good to see I wasnt totally in the wrong. All good fun running ya own business!
L
LPC
Depends on if they'll need a new boiler in the next few years 
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I fitted a boiler other week, couple of days after they had water coming through ceiling.
Shot round at 7pm at night, couldn't see any leaks??? Lifted boards up, an old fitting had gone ?? They hadn't had a working boiler for months till I fitted this.
she understood that it was on her old pipework, I couldn't for see that.
went back the next day to cut out an repipe, couple of hours work.
she gave me a twenty pound Scottish note, very impressed
Shot round at 7pm at night, couldn't see any leaks??? Lifted boards up, an old fitting had gone ?? They hadn't had a working boiler for months till I fitted this.
she understood that it was on her old pipework, I couldn't for see that.
went back the next day to cut out an repipe, couple of hours work.
she gave me a twenty pound Scottish note, very impressed
I
IDCHAPPY
Some folk are so tight they squeak
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What happened to Drayton eh! There old 5/2 programmers used to be the best!
new stuff seems to be pretty unreliable these days!
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cheeky beggar... To refill the x100 alone would have been 12 quid! That leaves ya 8 quid labour, minus fuel & tax lol...
We have all been caught. Better to explain the supplier needs to meet your costs as well as the defective part. ( If you broke the fitting would the supplier have replaced free of charge).
From the conversation that follows you can assess your chance of payment, and if necessary walk out the door voicing concern and sympathy for THEIR PROBLEMS and your willingness to return once blame has been accepted.
From the conversation that follows you can assess your chance of payment, and if necessary walk out the door voicing concern and sympathy for THEIR PROBLEMS and your willingness to return once blame has been accepted.
E
edd789
Just asked my girlfriend this question, she reckons the plumber shouldn't charge because he done a rubbish job at installing it :banghead:
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dont think there is a reliable timer on the market anymore honeywell 9000 are total ****e weve got a sackfull in the office to go backWhat happened to Drayton eh! There old 5/2 programmers used to be the best!
new stuff seems to be pretty unreliable these days!
T
tamz
The drayton LP's are the same reliable clocks they always were since acl made them.
R
Ray Stafford
Yep. LP522 is still our biggest selling hard-wired programmer.
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