Michael, please let us know what actually happens. There was an article recently in the Gas Mag warning against this company(s). I get these almost on a weekly basis. Frankly, a quick Google would have warned you.
UK PR claim to have thousands of client contracts. if you have paid for a service and repair contract, you will expect a speedy solution. They guarantee exclusivity of area to RGI's.
The obvious question is:
How can a one man band possibly guarantee to react quickly to each and every contract holder?