Returning vanity unit purchased on ebay

[bassmonster]

hi All,
Need some advice please.

Sorry to post this here but didn't want to on general...

I bought a basin vanity unit just before Christmas but only opened the box on Tuesday only find that the unit colour isn't "white". it's more of a pale cream.

I contacted the seller who said that iIshould have contacted them within 14 days but as my house is being renovated, i didn't think to check to see if the unit is ok. Anyway, I replied back saying that the unit is not as described and I consider it to be faulty.

They have agreed that i can send it back but I have to pay for postage.

where do i stand? can i request that they arrange collection or reimburse me for postage?

Normally i'm not fussed but if i was to install the unit, it just wouldn't go with the rest of the white furniture in the bathroom.

please advise.

Looks a lot worse than the photo.

 

[Riley]

If I'm honest mate they sound fairly reasonable taking it back outside of their 14 days. You could pour it on thick but it might be better just to bite the bullet

 

[Paulplumb]

Yeah sounds fair to me. Just take the hit on the postage and put it down to experience.

 

[gassafe]

Yeah you gotta take the hit...

There's plenty shades of white, that's looks like Matt & you have a gloss finish on the other one... But them all together from the same manufacturer

 

[plumben]

Yeah as above it fair to ask you to pay for postage as its out of there 14 days

 

[lame plumber]

why I never buy from internet merchants if I can help it

 

[gassafe]

That's the risk you take buying online, wouldn't be fair to expect the online merchant to pay for postage back because it doesn't match your other one!? Make sure you package it well as if its damaged your liable I guess!

 

[bassmonster]

Thanks all.
i'm just going to keep it. might come in handy....but yes, not going to buy from online...not worth the hassle of when things go wrong.