Hi , I am a gas engineer/plumber and I use to have a tradesman account with Rated People for last 2 years. I used to pay £40 per each 3 months + price for each lead. Last one year I did not buy any leads from them because I have enough job to do but continued to pay them £40 for each 3 months.
Just now before Xmas'2013 I paid £51.20 for a lead 'combi boiler replacement'. They sent me contact details of the client. I contact the client and ask him for available day and time to visit the property, to check the system and be able to give him a quote. Client said that access is not possible at first . On second call he told me that job is not more available , his council is going to do the job. I call back Rated People and ask my £51.20 for this lead to be given back as a credit. They told me that the amount can not be given back and they changed their policy since 11.12.2013 and there is not any more 'refund policy'. I can not describe to you my RAGE. I closed my account with them. They do not do any thing just sell contact details of the client to 3 tradesman and finish. No one care for the client and the tradesman. Clients does not lose anything but we as a tradesman losing money.