Please help - have i been ripped off?

[SimonG]

Then what is the unvented that's on Gas Safe please?

View attachment 36475

It's an added competency. A g3 qualification can be added to any competent person scheme.

 

[missfrances]

Apologies for the delay in getting back to you. I started to make some progress with this matter at the end of last week, and I wanted to come back with a decent update. So, first of all, thank you for everyone who helped with this, and provided positive feedback. Thank you especially to Yorkshire Dave. Your long post (explaining the situation clearly) was brilliant, and very well written. If I was in Yorkshire, I'd be taking you for a pint to say thank you! So, quick update....
1. A new plumber visited on Thursday. He pointed out that the flexible hose, fitted in December, was 'not to standard'. This has now been corrected and replaced with copper piping. Please see 3 attached pics, which show the Original set up, the Valve & hose fitted in December (marked image D), and Corrective work with copper piping (image E). I was charged £109 (including vat) for this corrective work, which seemed perfectly reasonable.
2. The new plumber asked me about Gas Safety checks. I can confirm I get a landlords gas safety check every year, without fail, and have always passed. I keep all documentation. The company who carry out this check for me every year is called gas-elec (www.gas-elec.co.uk). I also pay the same company to check our smoke detectors and co alarms.
2. After repeated requests for a breakdown, the original plumbers emailed me last week, and confirmed that they hadn't given me any paperwork, and couldn't provide it.
3. My partner emailed the original plumbers, pointing out the following. That they have a) overcharged for the work, b) provided inaccurate information about what work was carried out, c) carried out the work incorrectly, and d) not provided an invoice. It stated that unless the company reimbursed us for £498, we would issue legal proceedings, and that we would also contact the relevant trade bodies and trade standards organisations regarding the inadequate work (possibly by unqualified persons). The email asked the plumbers to confirm their address for service.
4. The original plumbers called my partner, and admitted that we had been overcharged. They offered a full refund.
5. My partner, being the reasonable chap he is, suggested they refund us £400, on the basis that they did at least install a valve.
6. I have now been refunded £400!

So a good outcome. I realise in future I'm going to have to be more careful about the tradespeople I use, and how I deal with them, however I do have to trust people to a certain extent. I find most tradespeople are decent, honest and straightforward.

Apologies that this story has dragged on, and that I have bored some of you to death. I do appreciate your time and help. Information provided here was very useful.

One final thing. Not all landlords are bad! I do appreciate that there are plenty of dodgy landlords around, who give everyone a bad name, but there are lots just like me, who really care about their properties and want their tenants to be happy.

 

[Ric2013]

Then what is the unvented that's on Gas Safe please?

View attachment 36475

So, in theory, you need G3 or building control sign-off to install a vented cylinder too, even though the level 2 diploma shows you how to do it correctly and safely.

Am I the only one who asks himself what possible advantage there is in requiring a compentent plumber like myself with NVQ 2 to get building control in whenever he changes a cylinder and how many customers will be willing to pay the extra and wait for a BCO visit before I can get their hot water on for them?

 

[SimonG]

So, in theory, you need G3 or building control sign-off to install a vented cylinder too, even though the level 2 diploma shows you how to do it correctly and safely.

Am I the only one who asks himself what possible advantage there is in requiring a compentent plumber like myself with NVQ 2 to get building control in whenever he changes a cylinder and how many customers will be willing to pay the extra and wait for a BCO visit before I can get their hot water on for them?

You pass your g3, which is not just for unvented, then you can either attach your pass to a competent person scheme, for a fee, or not.
If you attach it to a competent person scheme you can install (providing details of install to building control prior to install), repair and service. The installation part being notifiable through your competent person scheme to building control.
If you don't you can still install by raising a building control notification and having them sign it off on completion. You can still repair and service as well.
Either way the customer will pay. I now need to renew my g3 and will be going via option 2. It will put an extra £255 on any install.

Not too sure if vented is notifiable, wasn't 5 years ago.

 

[Welder]

Apologies for the delay in getting back to you. I do appreciate your time and help. Information provided here was very useful.

MF. Thank you for the update. Glad that UK Plumbers Forum members have been of some use - remind me to point this out to my wife...

The shocking reality is that most trades people are honest and decent. Life however does sometimes conspire against you and you get someone, let's say, opportunistic. TBH, I am amazed at the response of the company you used. I know this will sound distinctly odd, but in your shoes I'd actually be tempted to give them a call and use them, IF they can do it, for your annual unvented cylinder service. Why? Because at that response I'd say it was an anomaly and they would be keen to prove to you that they can do much better.

Keep in touch although not tooo much

 

[gmartine]

Unless I missed something and without reading the whole thread again was it established why the boiler wasn't working originally and was it fixed?

 

[missfrances]

Yorkshire Dave - I most definitely won't be using the original plumbers again! I don't trust them in the slightest. The second plumber, however, is now in my contacts file.

The reason for the surprising response, and fast turnaround of events, is that, after collecting all the facts together (thanks to this forum, and the second plumber), a constructive lawyer friend offered to have a word. He's very charming and friendly, but not someone you would want to take on in a construction dispute! A quick look at his profile would have made them come to their senses. Miraculously, straight after he got involved, my money was returned and the missing invoice appeared.

 

[missfrances]

Sorry, the above should have read construction lawyer.

 

[Chuck]

Miraculously, straight after he got involved, my money was returned and the missing invoice appeared.

If he's like the lawyer friend I have, you'll get an invoice for £600 for services rendered on Tuesday...

 

[rpm]

[QUOTE="Rob Foster, post: 1020992, member:
have you a current landlords and tennants gas safe certificate ? ...show us...are all your smoke alarms ok ? if you are a bona fide landlord then you will have a current inventory produced by an estate agent ..[/QUOTE]

I can`t believe just how rude you were here Rob, demanding the OP show`s us the current gas safe certificate and what has an inventory got to do with the thread plus you are nothing like the old chk you claim to be with your weekly claims of this, that and the other so what changed?