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Had a customer ring this morning telling me his boiler isnt working and that his family are cold. I had done some work for him about a year ago.
Told him that its bank holiday so the charge would be more than usual. He said ok
Got there and its a logic heat only with a blocked condense pipe. As i was sorting it he said i could come back and service it and he would reccomend me to his family etc.
At the end he said 'so how much do i owe you'
'£80'
'What, why so much?'
'Its bank holiday mate'
'Why didnt you just come around tommorow and fix it then?'
'You said today'
'Im not paying £80, i said you could have more work off me and my family, doesnt that count?'
'No, when i go to tesco and say i will get my mum to shop there if they give it to me half price, i get told where to go'
What are people these on?
Turns out he had no money in the house and ive got to go back later, plus hes only paying £50
Was £80 too much for a callout on a bank holiday? My usual rate is £60
Told him that its bank holiday so the charge would be more than usual. He said ok
Got there and its a logic heat only with a blocked condense pipe. As i was sorting it he said i could come back and service it and he would reccomend me to his family etc.
At the end he said 'so how much do i owe you'
'£80'
'What, why so much?'
'Its bank holiday mate'
'Why didnt you just come around tommorow and fix it then?'
'You said today'
'Im not paying £80, i said you could have more work off me and my family, doesnt that count?'
'No, when i go to tesco and say i will get my mum to shop there if they give it to me half price, i get told where to go'
What are people these on?
Turns out he had no money in the house and ive got to go back later, plus hes only paying £50
Was £80 too much for a callout on a bank holiday? My usual rate is £60