Manufacturers fixed price repairs

[Scott_D]

Do you offer this to customers or not?

Example, I have a 10 year old Vaillant with f62 could be PCB or gas valve
PCB is around £250 for the part
Fixed price repair around £300

I have just repaired it with a new pressure sensor for F75 and luckily they had F62 before I arrived so I am not to blame

 

[townfanjon]

I tell them most manufacturers do a fixed price repair , its quite often safer in the long run.

 

[ShaunCorbs]

Yes eg if the fan takes the pcb out so they need a fan and pcb average fan around 150 pcb around 200 so 350 before labour so in my eyes not worth the hassle better off suggesting man repair

 

[Old Account]

Do you offer this to customers or not?

Example, I have a 10 year old Vaillant with f62 could be PCB or gas valve
PCB is around £250 for the part
Fixed price repair around £300

I have just repaired it with a new pressure sensor for F75 and luckily they had F62 before I arrived so I am not to blame

I like repairs so I’d rather do them myself instead of recommending fixed prices.

 

[Scott_D]

I like repairs so I’d rather do them myself instead of recommending fixed prices.

even if its going to cost the customer more money?

 

[hammers4spanner]

Yep money better off in your pocket isnt it ??

 

[Old Account]

even if its going to cost the customer more money?

It’s hard to say, as I really enjoy repairs. I don’t like to be beaten by a boiler. I would thought about fixed prices for long time but I think that’s not really worth it. Fixed prices are worth when you really know almost everything and you can be sure you can fix the boiler for a certain price. Everyone on here has a didpfferent approach in handling their customers.

 

[Old Account]

Yep money better off in your pocket isnt it ??

Definitely better in my pocket than in big companies pockets.

 

[ShaunCorbs]

£50 more but something might else go when you flip it back on etc I would

 

[Old Account]

even if its going to cost the customer more money?

Why would you give your jobs away? It’s a learning process even though it costs a little more. As I said it really depends on how you treat your own customers.