Manufacturers fixed price repairs

[Scott_D]

What happens if it ends up costing the customer 500 plus ?

This is my thinking with this f62 job
If I change the PCB then it’s still there and it needs a gas valve it’s £500 minimum on a 10 year old boiler

 

[Millsy 82]

What happens if it ends up costing the customer 500 plus ?

If I think it's going to cost that then I will recommend a new boiler or give then a price to replace parts.

Thing is manufacturers are killing the breakdown side by 1) offering long warranties 2) offering fixed price repairs and 3) jacking the price of spares up to cover 1 and 2.

 

[Millsy 82]

This is my thinking with this f62 job
If I change the PCB then it’s still there and it needs a gas valve it’s £500 minimum on a 10 year old boiler

Be up front with the customer and say it is this part but also may need this part and could cost x amount then recommend replacing the boiler. Leave it up to the customer to decide.

 

[ShaunCorbs]

If I think it's going to cost that then I will recommend a new boiler or give then a price to replace parts.

Thing is manufacturers are killing the breakdown side by 1) offering long warranties 2) offering fixed price repairs and 3) jacking the price of spares up to cover 1 and 2.

I’m finding I’m Getting more servicing work because of it as they state warranty is void unless serviced every year

So if they don’t get I serviced won’t effect your breakdown side

If they do you have a chance of the servicing work etc

 

[Welder]

new pressure sensor for F75

Remember to keep the old sensor!
Take a 4 or 5mm drill bit (can't remember which) and gently drill out the sh1te. Drill down no more than 10mm.
Gives you a new sensor for FREE

 

[Millsy 82]

I’m finding I’m Getting more servicing work because of it as they state warranty is void unless serviced every year

So if they don’t get I serviced won’t effect your breakdown side

If they do you have a chance of the servicing work etc

Yes I find I'm getting more service work but the breakdown side is getting less and less and those that I do get are usually the scraps like a rad not working.

If I service a boiler through a 10 year warranty at what I charge that would be £600 over 10 years. If I do a breakdown and have to go back to fit a part that's £110 to me plus a % of the part so I could earn as much in 1 visit as I could in 2 years.

There is always the ones that don't bother having it serviced but they are usually the ones who are less loyal and will just phone whoever and then just moan That the boiler which should still be in warranty has lost its warranty even though they get an email from me a month before it's due telling them that it is due.

 

[firemant]

even if its going to cost the customer more money?

I can’t recall the local BP reminding me that Asda are a lot cheaper for petrol. I am guessing Charlie Mullins doesn’t point out the local competitor either.

 

[firemant]

What happens if it ends up costing the customer 500 plus ?

You demand payment before leaving.

Obviously you would have explained your t&c’s before getting there.

 

[Scott_D]

I actually fitted a new PCB for the boiler this morning.
Work is hard to come by so you are right, I shouldn’t give it away.

 

[Old Account]

Even if it cost £300 in the end it’s the customers choice whether or not to go ahead. You obviously give him an option whether it is a new boiler or a couple of parts. Some faults are tricky and not as straight forward. F75 can turn very bad especially when it turns into an intermittent fault.

 

[oz-plumber]

A couple of years ago, I was meeting with a heating supplier in regards to a service contract for their heaters.
I asked for a price list for their spare parts so that I could quote / charge for repairs on the spot.
I would have to have parts on hand for repairs and wanted to know the amount of stock I would have to have on hand.
He printed out the price list for me and put it in a binder.

Somehow, their cost price sheet was added.
Their cost from the manufacture for a PCB was $45.00.
Their price to me for servicing their boilers under contract was $225.00.
Their list price was near $350.00.

My normal price for the PCB was 275.00, if I didn't have a service contract. (This is what I had been paying in the past)

That's the mark up the spare parts

Go Figure!!!!

 

[Welder]

F75 can turn very bad especially when it turns into an intermittent fault.

See my previous posts about the pressure sensor Matchless. Not that I would 'ever' work on a boiler as I'm not GS and therefore utterly incompetent

 

[Old Account]

See my previous posts about the pressure sensor Matchless. Not that I would 'ever' work on a boiler as I'm not GS and therefore utterly incompetent

It’s a common part which gets blocked quite often.