- Messages
- 90
Wow, some really good opinions here, I am under the belief (as someone else mentioned) that word of mouth is dieing. With the likes of aldi and pound stretcher making people more wary of every penny they spend and with all he money saving shows, word of mouth is dieing and the whole 3 quotes is winning. I regularly have people say "my usual plumber......" he cant be their usual plumber if they are calling me? Plus as mentioned before everyone wants everything today! I have a customer who had an extension, the kitchen isn't ready to move into, the worktop, electrics and tiles aren't even in but she wants the old kitchen removed! Another good point is the price war, seen a few people post for outside tap and actual plumbers quoting £40 including parts! Absolutely no point in doing the work for that!
Finally I have noticed a lot of people posting the whole job including parts shouldn't cost more then £50, otherwise you are being ripped off! Not only well under pricing things but also putting cowboy on the customers mind. All that being said though! Surely there are sensible people out there, plus does it form part of the research from the customer, when they research who they will use, do they check out the work on facebook? Do they check facebook and website and other places to make sure that the business is genuine and not a pop up shop?
Finally I have noticed a lot of people posting the whole job including parts shouldn't cost more then £50, otherwise you are being ripped off! Not only well under pricing things but also putting cowboy on the customers mind. All that being said though! Surely there are sensible people out there, plus does it form part of the research from the customer, when they research who they will use, do they check out the work on facebook? Do they check facebook and website and other places to make sure that the business is genuine and not a pop up shop?