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i just came back ....been working for BG for the last 16 weeks ...
Discuss british gas work good or bad in the Plumbing Jobs | The Job-board area at PlumbersForums.net
He'd be wasting his time because i have some gift of the gab at selling myself and when i'm done they know i walk the walk.If you went to price a job that Tamz had been to earlier and priced
That's second time you've asked , is it like saying bettle juice three times it comes true ?
That makes sense, you piped a condense into a waste and sealed it poorly didn't you?
They are still operatives of British Gas and working on their behalf so that's no excuse.A high percentage of installation work is carried out by contractors.
LOL. No that was me.
and monotonously repetetive in an entertaining sort of wayWhy won't he make friends. Surely you you judge people by who they are and what they say rather than who employs them.
If someone came on here, or anywhere for that matter slagging of something personal to me, I would defend it all the way.
The thing is with BG is people will never change their opinion of them good or bad, so these threads, although highly interesting are pointless to a point.
They are still operatives of British Gas and working on their behalf so that's no excuse.
It's obvious that the installer patched the condensate pipe connection with a sealant, more than likely silicone. A proper condensate tee connection to the waste is required and any installer that values their reputation and cares for their customer's property would have fitted one at the outset.
Doodlebug, it's admirable that you are wanting to address this complaint, but in my opinion, you should stick to your own back yard before a flood gate of customers complaints land on your doorstep via this forum.
Up here, Scottish Gas are not too bad, except for their heavy handed sales tactics for items that are not needing replaced.
nah looks nothing like him the CEO was on watchdog recently,and thats not a dig doodle thats factCEO lol kidding
Just a question Doodle what posistion do you hold at BG?
i agreeAll comments aside it would be good for a report back from the op on the outcome of this.
Is he still online?All comments aside it would be good for a report back from the op on the outcome of this.
Is he still online?
Is he still online?
Again that's admirable that you want to both help and defend your employer, but you shouldn't have to do this. So far your companies complaint procedure has failed dismally having taken 2 weeks for a return visit, that has still not rectified the problem. It's as if the OP's problem with his condensate was not deemed to be important enough.By the way System3, I'm more than happy to deal with any customer complaints, as long as I'm given a work request number, that's all I need. I would never ask for customer details as that is confidential, but any job can be traced via a work request number.
ok so i see peeps defending bg and blaming subbies.
so a customer had an issue with bg and contacted me to service their fire.i attended but was unable to complete service as closure plate was fixed behind a marble panel(serviced by bg for ten years prior to me)so was unable to inspect catchment space,she got her son to remove marble so as i could proceed with service and to my horror i found the chimney full up to the letter box opening,cleaned it all out complete with 6 dead birds,took photos and notified heard nothing.wonder why?1 mistake maybe 10 i dont think so.
Again that's admirable that you want to both help and defend your employer, but you shouldn't have to do this. So far your companies complaint procedure has failed dismally having taken 2 weeks for a return visit, that has still not rectified the problem. It's as if the OP's problem with his condensate was not deemed to be important enough.
Let me describe my customer service. I had surgery last Tuesday and was back at my customers bathroom installation the next day. That's the main difference between a small business and a large conglomerate like British Gas, the smaller business will always "push the boat out" to make sure his bread and butter business doesn't suffer through a bad reputation while BG being the size that they are can in many cases swallow up complaints without much damage to either their workflow or their reputation.
Unfortunately in the case of any business, it's easier to get a bad reputation than a good one. People love gossip and bad news creates that. That is why most small businesses cannot afford such a terrible customer service as the OP has received.
I had this a few weeks ago. "Serviced" for 6 years by BG, I took it out to find a full catchment space and the customer said the fire had never been removed during the previous services.
By the way not here to argue,just point out that they are not the A TEAM they make out to be.
I learnt very quickly not to listen to a word a customer says. I had a woman say to me once, that fires never been taken out like tht before.
'Yes it has dear, I did it last year' I pulled the leisure plate off and sure enough as always I'd signed the back.
I think customers will always say what you want to hear. It's a psychology thing I think, they want you to feel good so you do a good job.
Customer has not been ignored, but taking 2 weeks as the OP has said to return to fix a mistake that should not have happened in the first place is NOT good customer service.
For the sake of the OP, I also hope that the situation gets resolved.....and soon.
rule 1 : never trust a customerVery true, I've lost count how many times a customer has said "what's that?" (Pointing at my u-gauge) I've never seen anyone do this before, the engineer last year never did this" and sure enough, when I look at who was there last, yes it was me and I know for sure that I did use my u-gauge last year as I know 100% that I do the job right every time.
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